Client Services Associate at Collectors

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, Authentication ServicesIndustries

Requirements

Able to travel up to 40% of the time attending various shows and special events
Valid driver's license (required)
Valid passport (helpful/preferred)
Associates Degree or equivalent preferred and/or 4+ years Customer Care/hospitality experience
Ability to understand and relay company policies and procedures

Responsibilities

Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions
Schedule drop offs with customers to allow there to be an organized flow of customers and products to the Collectors facility
Work with Security and/or Sales if there is a high value submission taking place
Attend to onsite VIP submitters to ensure a first class guest experience
Assist with inquiries on orders and pricing with customers at drop off while ensuring all submission forms are accurately filled out, items properly handled, and orders delivered to the Receiving department for order entry
Work with Logistics, Operations, Customer Care, Sales, CRC, Problem Orders Results, and Shipping to assist with any customer issues, including but not limited to resolving submission form errors, address or shipping updates, and order status inquiries
Work with Finance on any issues with payment processing
Research and resolve complaints or issues according to company policies and procedures
Make calls to follow up on questions, complaints and issues
Alert Marketing to opportunities to tell success stories from collectors, interview them, get photos for social media, etc
Schedule pickups with customers and insure a smooth transaction during those pickups
Be able to answer questions on the outcome of the submissions
Assist with Customer Care emails and general inquiries during down time
Attend trade shows as company representative to assist in order processing with submissions (optional)
Represent the company to earn praise from customers regarding the high quality care they provide via email, written correspondence, Live Chat and social media
Keep workspace and visitor waiting area tidy and well-stocked with necessary supplies
Organize and manage the pickup room daily, including but not limited to making calls to dealers/customers in advance of end of week or end of quarter to coordinate timely pickups

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingSchedulingClient CommunicationEmail SupportTravel Readiness

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an in-office position based at the Jersey City, NJ office. Approximately 40% travel is required for this role.

What are the key responsibilities of the Client Services Associate?

The role involves assisting customers in person with drop-off orders, scheduling drop-offs and pickups, resolving customer issues across departments, handling VIP submitters, and providing general customer care via email.

What qualifications are required for this position?

A valid driver’s license is required, and a valid passport is preferred. The role requires strong customer service skills to handle in-person interactions, order processing, and issue resolution.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this role?

Candidates with experience in customer service, handling high-value items, coordinating logistics, and resolving complaints in a fast-paced environment will stand out, especially those comfortable with in-person customer interactions and travel.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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