Client Services Associate (Copy and Print) at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Office Services, Business ServicesIndustries

Requirements

High School Diploma (or equivalent) required
1+ years prior work experience preferred
Strong verbal and written communication skills
Excellent customer service skills
PC skills with MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD (multi-function device) equipment
Knowledge and understanding of shipping/receiving procedures
Ability to comprehend instructions
Ability to work independently and complete projects
Ability to determine correct method and packing material, and validate packing slips
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for position functions
Ability to maintain professional appearance and attitude
Ability to adhere to all policies and procedures
Ability to work assigned work hours (Monday to Friday, 9:00am-6:00pm)
Fine and/or gross motor skills, including ability to grasp, lift, and/or carry or move packages on a standard wheeled cart with 60 lbs capacity
Ability to walk and bend

Responsibilities

Provide 5-star customer service to all employees (in all forms of communication)
Operate advanced reprographic and scanning equipment to fulfill high-volume print and digital imaging requests
Perform finishing work such as binding, cutting, and padding; ensure quality and accuracy of all output
Perform routine maintenance on copy/print devices, including loading paper, changing toner/cartridges, and troubleshooting minor issues
Manage hard copy and electronic job submissions, handle color calibration and image adjustments, and prepare orders for delivery or distribution
Assist with receiving, sorting, and distributing inbound/outbound mail and packages; maintain tracking records and provide status updates
Monitor and replenish office supplies, support pantry and meeting room setups, perform light cleaning, and assist with employee moves or space arrangements
Build strong professional relationships with employees and internal teams
Train backup staff
Take initiative to improve workflows or assist during downtime
Process high-volume copying, printing, finishing, and reprographics orders
Troubleshoot equipment and ensure supplies are at satisfactory levels
Process inbound/outbound mail, distribute/deliver mail, handle shipping/receiving of products and supplies
Replenish/organize/order office supplies (pens, paper, toner)
Serve as backup to front office (reception/concierge)

Skills

Key technologies and capabilities for this role

CopyingPrintingScanningFinishingBindingLaminationReprographicsMail ProcessingShippingReceivingCustomer ServiceEquipment MaintenanceTroubleshooting

Questions & Answers

Common questions about this position

What is the typical work schedule for this position?

The typical work schedule is Monday to Friday, 9:00am-6:00pm.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What key skills are required for the Client Services Associate position?

Required skills include strong verbal and written communication, excellent customer service, PC skills with MS Office Suite, ability to handle multiple tasks, good organizational skills, and working knowledge of MFD equipment.

What does the company emphasize about its service and work environment?

The role emphasizes providing 5-star customer service, maintaining a professional image, and offering prompt, courteous, and efficient service while building strong professional relationships.

Who does the Client Services Associate report to?

The position reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees