Client Services Associate at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Business Services, Facilities ManagementIndustries

Requirements

High School Diploma (or equivalent) required
1+ years prior work experience preferred
Strong verbal and written communication skills
Excellent customer service skills
PC skills with MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD (multi-function device) equipment
Knowledge and understanding of shipping/receiving procedures
Ability to comprehend instructions
Ability to work independently and complete projects
Ability to determine correct method and packing material, and validate packing slips for accuracy
Ability to work assigned work hours determined by manager

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)
Receives inbound mail/packages and sorts incoming mail, inputs into chain of custody software
Manages outgoing mail/package transactions
Performs duties associated with shipping and receiving of materials
Notifies employees upon receipt of inbound deliveries
Distributes mail/packages to company personnel
Acts as point of contact for company personnel on mail/package inquiries
Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper)
Submits work orders for certain requests
Services and replenishes barista, pantry, conference, kitchen, or meetings areas
Performs meeting room and conference room set ups
Performs building occupant moves within assigned facilities
Performs light maintenance and cleaning duties as assigned
Maintains the Business Service Center area in a neat and orderly fashion
Monitors level of office supplies on the floor, replenishes and orders accordingly
Assists with copy/print orders and/or monitors copy/print equipment for satisfactory functionality
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and provides guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) coverage as needed

Skills

Key technologies and capabilities for this role

customer servicemail processingshipping and receivingoffice supplies managementcopier maintenancereceptionpantry serviceconference room setupchain of custody softwarework order submission

Questions & Answers

Common questions about this position

What are the main responsibilities of the Client Services Associate?

The role involves providing 5-star customer service, processing inbound/outbound mail and packages, shipping and receiving materials, managing office supplies, maintaining copy/print machines, servicing pantry and meeting areas, and performing light maintenance and cleaning.

Is this a remote position or does it require onsite work?

This is an onsite position requiring presence at client facilities to handle mail services, office supplies, reception duties, and maintenance tasks.

What kind of customer service is expected in this role?

The position requires providing 5-star customer service to all employees and clients in all forms of communication, while maintaining professionalism, composure, and building professional relationships.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this Client Services Associate role?

Strong candidates demonstrate exceptional customer service skills, attention to detail in mail and office operations, proactivity during downtime, ability to maintain professionalism, and willingness to train backups and handle sensitive inquiries.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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