Client Service Supervisor (Office Services) at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, HospitalityIndustries

Requirements

2-4 years of reception or hospitality experience, ideally in financial services or hospitality environments
Exceptional customer service, communication, and interpersonal skills
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting
Proficient in Microsoft Office Suite; comfortable learning new systems
Professional demeanor with the ability to handle sensitive information discreetly
Organized, professional, and have a passion for service
Availability for typical work schedule: Mondays to Fridays 7:30AM - 5:00PM (with some flexibility to stay later when needed)

Responsibilities

Greet and assist visitors, delivering an exceptional first impression
Answer and route calls promptly and professionally, including confidential inquiries
Oversee conference room scheduling, meeting preparation, and catering coordination
Prepare and reset meeting spaces before and after events
Maintain a clean, organized reception area and offer refreshments to guests
Provide light administrative support to internal teams as needed
Act as a proactive, collaborative team player with a hospitality-focused mindset
Deliver a seamless, high-touch experience that reflects the firm’s commitment to professionalism and exceptional hospitality
Continuously offer the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service

Skills

Key technologies and capabilities for this role

Customer ServiceReceptionConference Room ManagementCatering CoordinationMicrosoft OfficeCommunicationHospitalityAdministrative Support

Questions & Answers

Common questions about this position

What is the pay range for this Receptionist position?

The pay range is $30 - $33 USD.

Is this a remote role or does it require office presence?

This is an on-site office role with a typical schedule of Mondays to Fridays 7:30AM - 5:00PM.

What skills and experience are required for this role?

Candidates need 2-4 years of reception or hospitality experience, exceptional customer service, communication, and interpersonal skills, high organization and detail-orientation in fast-paced settings, and proficiency in Microsoft Office Suite.

What benefits are offered for this position?

Benefits include Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, and Accident insurance.

What career growth opportunities does SPS offer?

SPS offers career growth through opportunities to learn new skills, a learning and development culture, and recognition programs for all employee levels.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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