[Remote] Client Service Specialist at Empower

San Antonio, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

HS Diploma or GED
Bachelor's degree preferred
2 years' experience in financial services operations
Current knowledge of investment products and services
Experience with all areas of client service aspect of investment advisory
Exposure to web-based investment service delivery
Ability to work in a remote-delivery service model
Authorization to work for any employer in the U.S

Responsibilities

Partner with iCapital SME to process iCapital enrollments
Handle cash management functions, including ACAT, wire and ACH transfers
Provide excellent customer service via phone, email, and text
Complete all assigned service requests within stated SLA
Work closely with cross-functional teams on operational matters
Manage and process complex operational work
Maintain policies and procedures for regulatory-driven requirements
Make decisions and solve problems using sound reasoning and judgment
Deliver a quality client experience
Review clients' needs and work towards a resolution in a timely manner

Empower

Personal finance management and credit building

About Empower

Empower.me provides personal finance management and credit building services through a subscription model. Users can sign up for a 14-day free trial, after which they pay $8 per month for access to various financial tools. These tools include customizable payment plans, budgeting features, and credit score monitoring. A key aspect of Empower.me is its focus on helping users build credit by reporting their payments to credit bureaus, which can enhance their credit history if payments are made on time. Additionally, Empower.me offers a Thrive line of credit, which involves a soft inquiry on the user's credit report, ensuring that their credit score remains unaffected during the application process. Unlike many competitors, Empower.me specifically targets individuals with no minimum credit score, aiming to improve their financial health and savings.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$96.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Generous equity package

Full healthcare benefits

Unlimited PTO

Technology expense reimbursement

Work from anywhere

Risks

Increased competition from fintech companies like Chime and Varo could impact market share.

Integration challenges from acquisitions may disrupt operations and delay strategic goals.

Regulatory scrutiny on credit services could increase compliance requirements and costs.

Differentiation

Empower offers a unique subscription-based model for financial management tools.

The company focuses on credit building by reporting payments to credit bureaus.

Empower's Thrive line of credit involves a soft inquiry, not affecting credit scores.

Upsides

Acquisition of Petal and Cashalo expands Empower's product offerings and customer base.

Increased demand for financial literacy tools among millennials and Gen Z benefits Empower.

Growing interest in alternative credit scoring aligns with Empower's mission for underserved consumers.

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