Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Technology, Professional ServicesIndustries
Requirements
- 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience
- Preferred: 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Preferred: 10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments
- Preferred: Proven experience in leading cross-functional teams and managing complex client engagements
- Preferred: Excellent communication, stakeholder management, and presentation skills
Responsibilities
- Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders
- Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting & Analytics stakeholders
- Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs
- Oversee commercialization strategies for bundled services and packaged propositions
- Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams
- Clarify delivery responsibilities and ensure seamless coordination
- Lead client success initiatives, upsell strategies, and pilots
- Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions
- Design and deliver training programs covering the full professional services menu and implementation best practices
- Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication
- Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management
- Monitor strategic program performance and lead governance efforts
- Support staffing and resource planning across service lines and regions
Skills
Program Management
Strategic Leadership
Cross-functional Collaboration
Client Services
Onboarding
Implementation
Managed Services
Sales Operations
Revenue Operations
Stakeholder Management
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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