Client Service Manager at Northern Trust

London, England, United Kingdom

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
Analytical/problem solving through organisation and time management
Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
Initiative to independently accomplish tasks and make decisions
Manage multiple priorities considering client impact, timeframe complexity and risk
Ability to represent Northern Trust in external meetings and the client in internal meetings

Main operational contact for client enquiries liaising with the appropriate internal partners
Proactive monitoring of client deliverables
Identifying revenue generating/cost reducing client operational efficiencies
Lead or participation in client service reviews
Administration of client accounts
Maintenance and adherence of Service Level Descriptions
Project management of restructure and transition activity
Communication of any changes to the client relationship to the relevant internal partners
Proactively work with the client and internal partners to automate manual processes and minimise risk
Identifies and addresses service issues, ensuring timely escalation
Responsiveness to client enquiries regarding the operation of all products
Adherence to procedures and agreed Service Level Descriptions
Accurate and timeliness of agreed daily/weekly/monthly deliverables