Client Service Manager at Empower

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Retirement ServicesIndustries

Requirements

Associate’s degree, preferably in Business, Finance or a related field or equivalent years of work experience
3+ years of experience in the financial services industry
Knowledge of Microsoft Office Suite
Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans
Excellent written and verbal communication and presentation skills
Ability to multi-task, prioritize, and problem-solve effectively

Responsibilities

Serve as the primary operational contact for a specified block of 401(k) retirement plans, accountable for overall delivery of service to plan sponsors, advisors, partners and third-party administrators
Manage daily communications with internal and external parties to maintain and develop strong client relationships
Manage and coordinate plan administration
Lead client meetings and/or conference calls
Proactively maintain plan issues history/log and address these items within required timeframes
Proactively follow up on outstanding issues with internal functional areas as well as with external clients related to: plan set-up, plan documents, contributions, loans, distributions, enrollment, coordination of plan-level contact or plan changes, product changes, fund adds/eliminations, plan amendments, statement reviews, banking/division/pay center changes, forms customization or updates, payroll support, and pricing changes/recoveries
Proactively address and communicate essential recordkeeping information to stakeholders during each plan year, including compliance testing results, plan amendment requests, plan design issues, regulatory changes, product enhancements, and new website functionality
Ensure issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction
Coordinate production and rollout of custom or specialized reporting for clients
Promptly handle escalated issues requiring special handling through coordination with various internal departments including functional processing areas, legal, compliance, systems, financial control, and technical support
Participate in and/or coordinate conference calls and meetings to consult and assist clients with questions or issue resolution

Skills

Key technologies and capabilities for this role

401(k) administrationclient relationship managementplan set-upplan documentscontributions processingloansdistributionscompliance testingrecordkeepingstakeholder communicationissue resolutionplan amendmentsregulatory compliance

Questions & Answers

Common questions about this position

What qualifications are required for the Client Service Manager role?

An Associate’s degree preferably in Business, Finance or a related field or equivalent work experience is required, along with 3+ years of experience in the financial services industry, knowledge of ERISA, DOL and IRS regulations related to retirement plans, Microsoft Office Suite, and excellent communication skills.

What is the work arrangement or location policy for this position?

The company offers a flexible work environment.

What is the salary or compensation for the Client Service Manager role?

This information is not specified in the job description.

What is the company culture like at Empower?

Empower emphasizes a flexible work environment, fluid career paths with celebration of internal mobility, purpose, well-being, work-life balance, and creating a welcoming and inclusive environment where associates volunteer extensively.

What makes a strong candidate for this Client Service Manager position?

Strong candidates will have 3+ years in financial services, knowledge of retirement plan regulations like ERISA and IRS, excellent communication and multitasking skills, and the ability to proactively manage client issues and relationships.

Empower

Personal finance management and credit building

About Empower

Empower.me provides personal finance management and credit building services through a subscription model. Users can sign up for a 14-day free trial, after which they pay $8 per month for access to various financial tools. These tools include customizable payment plans, budgeting features, and credit score monitoring. A key aspect of Empower.me is its focus on helping users build credit by reporting their payments to credit bureaus, which can enhance their credit history if payments are made on time. Additionally, Empower.me offers a Thrive line of credit, which involves a soft inquiry on the user's credit report, ensuring that their credit score remains unaffected during the application process. Unlike many competitors, Empower.me specifically targets individuals with no minimum credit score, aiming to improve their financial health and savings.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$96.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Generous equity package

Full healthcare benefits

Unlimited PTO

Technology expense reimbursement

Work from anywhere

Risks

Increased competition from fintech companies like Chime and Varo could impact market share.

Integration challenges from acquisitions may disrupt operations and delay strategic goals.

Regulatory scrutiny on credit services could increase compliance requirements and costs.

Differentiation

Empower offers a unique subscription-based model for financial management tools.

The company focuses on credit building by reporting payments to credit bureaus.

Empower's Thrive line of credit involves a soft inquiry, not affecting credit scores.

Upsides

Acquisition of Petal and Cashalo expands Empower's product offerings and customer base.

Increased demand for financial literacy tools among millennials and Gen Z benefits Empower.

Growing interest in alternative credit scoring aligns with Empower's mission for underserved consumers.

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