Client Service Manager 客户服务经理 at Keywords Studios

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Video GamesIndustries

Requirements

Bachelor’s degree or above
1-5 years of experience in videogames industry is mandatory, and avid in games
Experience in CRM systems and compliant with the requirement to use CRM system and online data server for timely data/document entry
Experience in a multinational company with team members in different countries
Fluent in English
Self-driven. Able to deliver the best results without supervision
Possesses sales skills, and experience of dealing directly with customers
High standards and demands on the quality of one's work
Sense of time and urgency. Completes work in the time required, or when not required, in the most efficient manner and in the shortest time possible. And able to work under pressure
Not set limits for himself/herself and is willing to try new areas and things
Creative and innovative, open-minded, and willing to share and communicate
Willing to travel

Responsibilities

Actively participated in client related meetings internally and externally with colleagues from different departments
Conduct client meetings in the assigned territory when the sales team members cannot or hard to meet the client
Regular meeting with all contacts in the assigned territory and delivery the information from the catch-ups to the related leaders and team members
Work with teammates from different service delivery teams globally to respond to customers’ requests
Handle customer complaints and provide a satisfied solution together with the related service delivery team
Maintain the assigned customer information in the CRM system
Seldomly but possibly to work on client related admin tasks in a certain period of time
Other tasks as required by the line manager

Skills

Key technologies and capabilities for this role

CRMCustomer ServiceClient MeetingsComplaint HandlingTeam CollaborationVideo Games IndustryAccount ManagementMultinational Experience

Questions & Answers

Common questions about this position

What is the salary for this Client Service Manager position?

This information is not specified in the job description.

Is this role remote or hybrid, and what are the office requirements?

This is a hybrid role requiring 2 days per week in the office with a floating workspace, and the rest of the time flexible for customer visits and preparation.

What skills and experience are required for this role?

Requirements include a Bachelor’s degree, 1-5 years in the videogames industry with a passion for games, CRM system experience, multinational team experience, fluent English, sales skills, self-driven nature, high work standards, sense of urgency, and willingness to travel.

What is the company culture or work environment like for this position?

The role involves collaboration with global teams, internal and external meetings, handling customer needs across sales to delivery, and a hybrid setup emphasizing flexibility and customer focus.

What makes a strong candidate for this Client Service Manager role?

Strong candidates have 1-5 years in the videogames industry, CRM and multinational experience, fluent English, sales skills, self-driven attitude, high standards, urgency under pressure, innovation, and willingness to travel.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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