Client Service Delivery Japan Operation Leader（Japanese speaker) at Procter & Gamble Company

Manila, National Capital Region, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer GoodsIndustries

Requirements

Bachelor’s degree in any field
Written/reading and oral fluency in Japanese (Native-level Japanese or holder of Japanese Language Proficiency Test N1)
Previous experience leading one or more complex work processes or work areas with emphasis on optimization
Previous experience delivering operational solutions to consumer/customer issues and managing stakeholders

Responsibilities

Manage all day-to-day operations across vendor partners, including ensuring service level goals are met, staffing and training are adequate, and necessary interventions are managed within SOW
Stay in close contact with category managers to ensure partners deliver across all brands/categories, and lead initiative product knowledge management, including vendor team management
Manage all compliance needs, including communication and management of current goals, linking back to the CCMO, providing optimization ideas and feedback, and managing CAPA/improvement plans to meet requirements and strengthen operations long-term
Provide operational overviews to key internal stakeholders, including Client and Service Managers in CSD
Bring industry best practices into CSD, including insights and learnings from other vendor clients
Lead as an operations expert in compliance, fulfillment, telephony, training, calibrations, vendor governance, budget tracking, PO/GR to vendors, data entry, handling guides for knowledge, and IA oversight
Handle escalation management from vendors to communicate consumer comments if required

Skills

Key technologies and capabilities for this role

JapaneseVendor ManagementOperations ManagementCompliance ManagementTrainingStaffingSOW ManagementCAPABudget TrackingTelephonyCalibrationsProduct Knowledge ManagementEscalation ManagementVendor Governance

Questions & Answers

Common questions about this position

What is the work location for this role?

The job is located at MANILA NET PARK OFFICE.

What language skills are required for this position?

Written/reading and oral fluency in Japanese is required.

What education is needed for this job?

A Bachelor’s degree in any field is required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What experience or skills make a strong candidate for this position?

Strong candidates will have expertise in managing vendor operations, compliance, partner relationships, and leading initiatives like product knowledge management, along with Japanese fluency.