Client Relationship Manager – Manager at MRI Software

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Property ManagementIndustries

Requirements

Proven experience managing a client-facing or account management team
Strong leadership, coaching, and team development skills
Excellent communication and interpersonal abilities with a focus on relationship building
Demonstrated ability to handle complex client situations and drive resolutions effectively
Strong problem-solving and decision-making skills in a fast-paced environment
Preferred Skills
Experience with Salesforce or similar CRM systems
Familiarity with property management, billing processes, and client lifecycle management
Strong analytical mindset with the ability to interpret data and apply insights to strategy
Experience managing cross-functional collaboration and continuous improvement initiatives

Responsibilities

Lead, coach, and develop a team of Client Relationship Managers to meet and exceed client satisfaction and retention goals
Oversee daily client relationship management activities, ensuring prompt and accurate responses to client inquiries and escalations
Serve as the primary point of escalation for high-impact or complex client issues, including billing, contractual, or product-related matters
Establish and maintain strong client partnerships through strategic planning, regular business reviews, and proactive communication
Analyze client feedback, identify trends, and drive initiatives to improve service delivery and operational efficiency
Collaborate with internal teams (Operations, Billing, IT, Product, and Marketing) to resolve issues and enhance the client experience
Oversee property adds, decommissions, and transfers, ensuring consistency and compliance with client-specific processes
Provide leadership in developing and maintaining standard operating procedures (SOPs) for client management functions
Support the development of account growth strategies in partnership with Sales and Product teams
Report on team performance, client satisfaction metrics, and key operational indicators to senior leadership

Skills

Team Leadership

Client Relationship Management

Account Management

Process Improvement

Strategic Planning

Client Escalation

Business Reviews

Client Feedback Analysis

Cross-Functional Collaboration

SOP Development

Performance Reporting

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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