Client Relationship Associate at Vanguard

Charlotte, North Carolina, United States

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$65,900 – $69,400Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Strong interpersonal and client relationship management (CRM) skills
Customer-facing and/or inbound phone experience
Learner’s mindset and appetite for financial acumen
Undergraduate degree or equivalent combination of experience (preferred)
Series 7 and 63 regulatory license and/or registration (e.g., FINRA, state, SFC), required based on role-specific duties
Ability to be full jurisdiction registered in all US states and territories (for new hires)
No visa sponsorship available

Responsibilities

Partner with clients via inbound phone calls to assist with a wide range of financial inquiries, from account maintenance to identifying and resolving issues
Lead with empathy and a problem-solving mindset to uncover client needs and provide timely and accurate solutions
Collaborate with internal departments through various strategic initiatives to continuously improve the client and “crew” experience

Skills

Key technologies and capabilities for this role

Customer ServiceInbound Phone SupportAccount MaintenanceIssue ResolutionEmpathyProblem SolvingClient Collaboration

Questions & Answers

Common questions about this position

What is the total potential compensation for this role in the first year?

Total potential compensation is between $65,900 - 69,400, including a base salary of $48,750 - 52,000 based on licenses held, up to a one-time $12,500 bonus, additional hourly pay, and eligible promotional bonuses upon obtaining required licensing and achieving performance standards.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are most important for this Client Relationship Associate role?

Strong interpersonal and client relationship management (CRM) skills, customer-facing and/or inbound phone experience, a learner’s mindset, and an appetite for financial acumen are key, along with obtaining Series 7 and 63 licenses.

What is the company culture like at Vanguard for this role?

Vanguard emphasizes a client-first mentality, supporting the 'crew' personally through all life stages, with a collaborative environment focused on empathy, problem-solving, and continuous improvement of client and crew experiences.

What makes a strong candidate for this position?

Candidates with a passion for serving others, strong interpersonal and CRM skills, inbound phone or customer-facing experience, a learner’s mindset, and willingness to obtain Series 7 and 63 licenses stand out; an undergraduate degree is preferred.

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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