Client Relations Manager - Property / Community Manager Supervisor at SpectrumAi

San Antonio, Texas, United States

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$65,000 – $75,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Real Estate, HOAIndustries

Requirements

Proven record of accomplishment as an experienced team leader in a customer service environment
At least 6 years of solid leadership and management experience overseeing a team of 6 or more employees (ideally 10 or more)
Experience managing a demanding service product with deadlines and legal requirements
Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m
Talent for team development and motivation
Competitive, quality-oriented mindset with emphasis on deadlines, accuracy, superior customer service, proactive communication, and technical accuracy
Positive attitude and servant leadership style focused on developing and supporting others
Availability for full-time position exceeding 40 hours per week, with office hours Monday-Friday 8 a.m. to 5 p.m

Responsibilities

Become the technical expert and specialist on Texas Property Code
Manage, lead, and develop a team of 8-10 Community Managers and other staff to ensure consistent service product delivery
Provide staff with ongoing development, training, and coaching
Develop relationships with the Board of Directors served and solve escalated challenges from homeowners
Work closely with the Division President on staff development, customer portfolio, and division direction
Manage daily activities, including determining specific Community Manager work assignments and reviewing employee activities for completeness, accuracy, and effectiveness
Attend frequent customer evening board meetings and conduct site drives to learn the properties served
Foster a supportive department culture emphasizing expertise, diligent problem-solving, and same-day response to all customer calls and correspondence
Provide relentless superior front-line customer service and guide the department to meet or exceed client expectations
Be an always-positive opinion-maker in the leadership team and believe in the good in people

Skills

Team Leadership

Customer Service

Team Management

Team Development

HOA Management

Community Management

Financial Management

Vendor Management

SpectrumAi

Develops electronic health records for ABA therapy

About SpectrumAi

SpectrumAi develops innovative solutions for life-changing therapies, including Twyll, a next-generation electronic health record (EHR) modernizing Applied Behavior Analysis (ABA) therapy through transformative, data-driven tools. Twyll simplifies documentation and improves supervisor oversight with a modern interface, while Patterns ABA network analytics enables the transition to value-based contracting through objective data and analytics.

Los Angeles, CaliforniaHeadquarters

2021Year Founded

$28.2MTotal Funding

SERIES_ACompany Stage

AI & Machine Learning, HealthcareIndustries

11-50Employees