Client Relations Manager at Lansing Building Products

Ravenna, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Linen ManagementIndustries

Requirements

Ability to develop and maintain long-term relationships with key clients
Act as the main point of contact for client inquiries and complaints, ensuring timely resolution (respond to voicemail within 4 hours, email by end of day/within 24 hours)
Ability to create sales plans to generate revenue and support up-selling/cross-selling
Understand and anticipate clients' business needs, advising on standardized processes and best practices
Schedule and conduct regular meetings with clients (daily, weekly, monthly, quarterly business reviews, linen committee meetings)
Ensure adherence to contract terms for company and clients
Collaborate with internal teams (sales, engineers, senior management, plant management)
Assist in maintaining inventory and par levels, notify of overages/discrepancies, and adjust orders
Drive retrieval of at least 1,500 pounds of linen per quarter from external sources
Conduct customer site visits, linen room inventory, scrub inventory, rejects, unit rounding, surveys, and audits
Maintain all business in assigned accounts
Participate in client meetings and facility-specific events
Enter data into ABS, Sales Force, One Drive, and spreadsheets timely (weekly/monthly)
Conduct client education (unit rounding/in-servicing, Linen Awareness Events, end-user education)
Analyze reports, create spreadsheets and PowerPoint presentations, and present in meetings
Respond timely to client issues, needs, and requests, driving follow-up and resolution
Work collaboratively with Plant Management
Ability to perform other duties as assigned by Management
Willingness to respond promptly to after-hours/weekend communications (typical Monday-Friday)
Engage Director of Service and Business Manager on add-on sales; assist in new business installation; notify leadership of major issues

Responsibilities

Develop and maintain long-term relationships with key clients
Act as the main point of contact for client inquiries and complaints, ensuring timely resolution
Create sales plans to generate revenue and help the sales team up-sell or cross-sell services and products
Understand and anticipate clients' business needs, advising them on standardized processes and best practices
Schedule regular meetings with clients to ensure satisfaction and address issues
Ensure both the company and clients adhere to contract terms
Collaborate with internal teams (e.g., sales, engineers, senior management) to address clients' needs
Assist in maintaining adequate inventory and par levels within assigned accounts and notify customer and plant if there are overages or discrepancies and adjust orders accordingly
Drive and support retrieval of at least 1,500 pounds of linen per quarter from outside sources such as Nursing Homes, Clinics, and Competitors
Conduct customer site visits, linen room inventory, scrub inventory, rejects, unit rounding, customer surveys, and audits
Maintain and hold all business in assigned accounts with scheduled daily, weekly, monthly, and quarterly activities
Participate in client meetings - monthly and quarterly business reviews, linen committee meetings, and facility-specific events
Ensure all data and information is entered into ABS, Sales Force, One Drive, and other spreadsheets on a timely basis (weekly/monthly)
Conduct client education – unit rounding/in-servicing, Linen Awareness Events, end-user education for cost and utilization savings
Analyze reports, create spreadsheets and PowerPoint presentations, and conduct meetings to review and present information
Respond appropriately and timely to client issues, needs, and requests, driving follow-up and resolution
Check cell phone voicemail and respond within 4 hours; check email several times per day and respond by end of day/within 24 hours
Work collaboratively with Plant Management for communication and resolution of issues
Perform other duties as assigned by Management
Sell additional items to existing customers, pass sales leads to Sales Team, assist in new business installation, and notify leadership of major issues, business at risk, or competitive visits

Skills

Client Relationship Management

Sales Planning

Customer Service

Contract Management

Inventory Management

Cross-Selling

Site Visits

Problem Resolution

Lansing Building Products

Supplies exterior building materials and products

About Lansing Building Products

Lansing Building Products is a provider of exterior building materials such as siding, windows, roofing, gutters, and decking. Offering a full range of high-quality products, they ensure tailored solutions for both residential and commercial constructions. The company stands out in the building products industry due to its commitment to delivering comprehensive and specialized solutions, making it a rewarding place for professionals eager to contribute to impactful projects in construction and design sectors. The supportive company culture further enhances the employee work experience, making it a desirable workplace.

2221 Edward Holland Dr Suite 300, Richmond, VA 23230, USAHeadquarters

1955Year Founded

BUYOUT_LBOCompany Stage

Industrial & ManufacturingIndustries

1,001-5,000Employees