Client Policy Servicing Processor at AIG

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Minimum high school or diploma holder
Excellent listening, verbal and written communication skills with language proficiency in English (mandatory) and Bahasa Malaysia
Computer literacy and ability to navigate through multiple systems
Knowledge of Microsoft Access and Rapid SQL or VBA is an added advantage
Possess customer service mindset, able to think critically, detail oriented and creative problem solver
Strong work ethic, ability to multitask and work under pressure in a fast pace, evolving and demanding work environment
Team player with positive attitude
Flexible to work staggered work hours, lunch breaks and during holidays when necessary according to operational needs
Primarily in the office (in-person collaboration required)

Responsibilities

Process all insurance policy submissions and service requests which include but not limited to new business, renewals, endorsements and cancellations in policy administration systems according to turn around time and standard set
Carry out all services in a professional manner demonstrating a high degree of quality and accuracy at all time and contribute towards improving Service Survey Net Promoter Score (NPS)
Demonstrate high degree of integrity and confidentiality. Always maintain confidentiality of customer information and adhere to all compliance guidelines, policies and regulations
Provide cross functional collaboration work to ensure smooth daily operation within the department
Handle inquiries from customers and internal/external stakeholders via emails, telephone and other future contact channels and delivering a high standard of customer service
Proactive in discovering and voicing out opportunity for service and process improvement and actively participate in the process improvement activities
Accountable for meeting individual (KPIs) and team goals
Drive self-learning and development by taking part in training and other learning opportunities to expand knowledge, skill and experience
Other duties as assigned which may include administrative support to the department, assist the team lead when needed, job rotation, short term attachment, tasks and projects
Perform Claim document scanning into One View system
Handle physical documents and send to offsite storage
Make outgoing calls to customers on policy related matters

Skills

Key technologies and capabilities for this role

Insurance Policy ProcessingCustomer ServiceMicrosoft AccessRapid SQLVBAEnglish CommunicationBahasa MalaysiaDocument ScanningComplianceKPI Management

Questions & Answers

Common questions about this position

What benefits are offered at AIG?

AIG offers a comprehensive Total Rewards Program that includes benefits focused on health, wellbeing, financial security, and professional development for employees and their families.

Is this a remote or in-office position?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What skills are required for the Client Policy Servicing Processor role?

Required skills include excellent listening, verbal and written communication in English (mandatory) and Bahasa Malaysia, computer literacy, and a customer service mindset. Knowledge of Microsoft Access, Rapid SQL, or VBA is an added advantage, along with being detail-oriented, a creative problem solver, and able to multitask under pressure.

What is the work environment like at AIG?

AIG emphasizes in-person collaboration for a supportive and connected team environment, values a strong work ethic in a fast-paced setting, and requires flexibility for staggered hours, lunch breaks, and holidays based on operational needs.

What makes a strong candidate for this position?

Strong candidates are team players with a positive attitude, detail-oriented critical thinkers, creative problem solvers who thrive in fast-paced environments, and demonstrate high integrity, accuracy, and a commitment to customer service and process improvement.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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