Client Partner at Zifo

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

12+ years of Customer Success Management / Account management experience at a Software Services company/Product company or 7+ years of consulting experience for Life Sciences
Strong project management abilities, written and verbal communication skills, and presentation capabilities
Demonstrated experience in Customer centricity and solution-based Account management
Detail oriented and ability to multi-task at various levels
Self-starter and ability to prioritize critical tasks daily
Possess high attention to detail and organization skills
Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate
Location: North Chicago, IL (regular on-site presence 3+ days per week; not eligible for relocation assistance)
Hybrid location type; full-time employment

Responsibilities

Be a strategic partner and trusted advisor for Customers
Be accountable for Zifo’s successful relationship with Customers across all fronts
Manage the Engagement with Customers and Zifo internal teams, in alignment with Zifo’s culture and values
Partner with Sales team in kick starting engagement with new Customers/business areas/products
Understand Customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
Partner with Service Delivery Management teams in Zifo to ensure successful transition of projects from Account Mining to Project execution
Perform active Account Mining by expanding relationships beyond the current set of Customer contacts/business groups
Establish and nurture relationship with Customers’ Procurement teams and ensure Zifo is a Preferred Service Provider for the Customer
Be the Zifo Champion for Requests for Proposals (RFP) from Customers; Own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
Identify and propose Value Adds, means to realize and ROI for the Customer
Be accountable for the success and business outcomes as part of the relationship between Zifo and Customer organization
Establish and nurture relationships with Customers, convert them to Zifo Champions and build rapport with multiple stakeholders within our customer portfolio
Ensure Zifo’s ongoing business with Customers are renewed as appropriate
Be accountable for Steering Committee meetings and presentations with Customer Leadership
Provide insights into industry trends and share consultative inputs with Customers
Proactively suggest best practices internally in Zifo and with Customer interactions in the spirit of ongoing improvements and excellence

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementRFP ManagementProcurement NegotiationSales PartnershipStrategic AdvisoryProject TransitionCross-functional CollaborationValue Adds Proposal

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

The role is hybrid and located in North Chicago, IL, requiring regular on-site presence at the client site 3+ days per week. It is not eligible for relocation assistance.

What is the salary for this Client Partner position?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 12+ years of Customer Success Management or Account management experience at a Software Services/Product company, or 7+ years of consulting experience for Life Sciences. Key skills include strong project management abilities, written and verbal communication skills, presentation capabilities, customer centricity, solution-based account management, detail orientation, multitasking, and being a self-starter.

What is the company culture like at Zifo?

Zifo emphasizes alignment with its culture and values in managing engagements with customers and internal teams.

What makes a strong candidate for the Client Partner role?

A strong candidate has extensive experience in customer success or account management in software services, product companies, or Life Sciences consulting, along with proven project management, communication, customer-centricity, and self-starting abilities.

Zifo

Specialist scientific informatics services provider

About Zifo

Zifo provides specialized scientific informatics services to organizations focused on innovation in the fields of Laboratory/R&D, Manufacturing, and Trial operations. Their services include Digital Transformation Coaching, Business Analysis, Program & Project Management, Managed Services, Validation, and Custom Development & Integrations. Zifo leverages expertise in areas such as Chem & Bioinformatics, Data Science, Cloud computing, High-Performance Computing (HPC), Instrument Data, MultiOmics, Data Modeling, Semantics, and Artificial Intelligence & Machine Learning (AI&ML) to deliver tailored solutions. Unlike many competitors, Zifo emphasizes a collaborative approach, ensuring that they understand and address the specific needs of their clients in the scientific community. The company's goal is to support its customers in advancing science and technology, ultimately enhancing global health and wellbeing.

None, New YorkHeadquarters

2008Year Founded

GROWTH_EQUITY_NON_VCCompany Stage

Data & Analytics, Biotechnology, HealthcareIndustries

1,001-5,000Employees

Risks

Emerging competition may pressure Zifo's market share and pricing strategies.

Rapid AI advancements may outpace Zifo's current capabilities, requiring continuous R&D investment.

Data privacy issues could arise from handling sensitive client data amid evolving regulations.

Differentiation

Zifo offers specialized scientific informatics services for enterprise laboratories and R&D operations.

The company provides tailored solutions in Chem & Bioinformatics, Data Science, and AI&ML.

Zifo's strategic alliances enhance its capabilities in laboratory digitization and digital transformation.

Upsides

Zifo's Chennai expansion indicates strong growth and increased market share potential.

Recognition in Deloitte Technology Fast 50 India 2023 highlights Zifo's rapid growth and competitiveness.

TA Associates' investment underscores confidence in Zifo's expansion and innovation potential.

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