Client Manager at Remitly

Leeds, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Financial Services, Trade and ExportIndustries

Requirements

Demonstrated experience of pro-active selling and negotiation of commercially sound contracts within a B2B sales environment
Solid experience of retaining and growing customers in a desk-based sales environment with the ability to build lasting and trusting partnerships with customers and the ability to secure new business from new accounts
Demonstrable ability to spot commercial opportunities, with strong customer services and sales support background
Excellent communication skills, as well as time management and planning
Highly organised individual who can work autonomously – the role requires concurrent management & tracking of multiple points of customer engagement
Comfortable working in fast paced target driven environments – the role requires tenacity and a desire to engage those who may not initially see the value in what we can offer

Responsibilities

Act as the key point of contact for customers, building effective relationships to enable them to retain, upsell and identify new opportunities for revenue growth from new and existing accounts
Leveraging an automated process and Customer Relationship management systems, with the aim of promptly resolving day-to-day operational and customer challenges to drive up customer satisfaction
Reduce attrition, achieve & exceed revenue targets
Contribute to the development and implementation of our Customer Touchpoint Journey and marketing programmes to increase awareness, purchasing and retention of our services

Skills

Key technologies and capabilities for this role

Account ManagementCustomer Relationship ManagementSalesRevenue GrowthUpsellingCustomer RetentionCRM Systems

Questions & Answers

Common questions about this position

What experience is required for the Client Manager role?

Candidates need demonstrated experience in pro-active selling and negotiation of commercially sound contracts in a B2B sales environment, solid experience retaining and growing customers in desk-based sales, and the ability to spot commercial opportunities with strong customer service and sales support background.

What are the main responsibilities of this position?

Responsibilities include acting as the key point of contact for customers to retain, upsell, and identify new revenue opportunities, leveraging CRM systems to resolve challenges and drive satisfaction, reducing attrition, exceeding revenue targets, and contributing to customer touchpoint journeys and marketing programs.

Is this a remote or office-based role?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Client Manager position?

Strong candidates are highly organized, can work autonomously managing multiple customer engagements, have excellent communication skills, time management, planning abilities, and thrive in fast-paced, target-driven environments with tenacity.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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