Client Experience Partner at WellSky

Overland Park, Kansas, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HealthcareIndustries

Requirements

Bachelor’s degree in Marketing, Sales, Business, or a related field (or equivalent experience)
1–2 years of professional experience, ideally in customer experience, marketing coordination, hospitality, or event support
Proficient in Microsoft Office, Teams, and scheduling tools (e.g., Salesforce, Outlook)
Exceptional organizational skills and meticulous attention to detail
Outstanding interpersonal, communication, and presentation abilities
Confidence in engaging with clients and executives
Ability to manage multiple priorities effectively within a fast-paced, dynamic environment
Willing to work additional or irregular hours as needed
Must work in accordance with applicable security policies and procedures to safeguard company and client information
Must be able to sit and view a computer screen for extended periods of time
Applicants for U.S.-based positions must be legally authorized to work
Preferred Qualifications
Experience in a technology or innovation-focused environment
Familiarity with audiovisual systems, interactive displays, or demo technology
Creative mindset and passion for storytelling or brand experience

Responsibilities

Support CEC program goals, including creating program summaries, timelines and resource proposals, and operational budget requirements
Prepare presentation materials, branded collateral, and digital content for client engagements
Liaise with internal teams (Sales, Marketing, Solutions, Facilities, IT) to ensure smooth coordination and flawless delivery
Create and maintain accurate documentation, reporting, and auditing to support consistent CEC program operations and outcomes
Gather feedback from clients, teammates, and internal stakeholders to identify ways to enhance the experience
Contribute ideas to improve CEC operations, client engagement, and storytelling
Stay informed about company products, technologies, and key messages to represent the brand confidently
Assist with the planning and execution of client visits, hands-on product demos, and small events, including scheduling, catering, room setup, and technology preparation
Coordinate and support daily activities within the CEC, ensuring readiness for tours, demos, and meetings
Greet and host clients upon arrival, ensuring a professional and welcoming environment
Maintain the cleanliness, organization, and functionality of all client-facing spaces
Manage and maintain CEC supplies and inventory, including promotional materials, gifts, and refreshments

Skills

Key technologies and capabilities for this role

Microsoft OfficeMicrosoft TeamsSalesforceOutlookProgram ManagementEvent PlanningClient EngagementPresentation SkillsBudget ManagementStakeholder Coordination

Questions & Answers

Common questions about this position

What qualifications are required for the Client Experience Partner role?

A Bachelor’s degree in Marketing, Sales, Business, or a related field (or equivalent experience) is required, along with 1–2 years of professional experience ideally in customer experience, marketing coordination, hospitality, or event support, and proficiency in Microsoft Office, Teams, and scheduling tools like Salesforce and Outlook.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position, or is it office-based?

This information is not specified in the job description.

What does the work environment look like at WellSky for this role?

The role involves working in a fast-paced, dynamic environment, supporting client visits at the Client Experience Center, coordinating with internal teams, and ensuring smooth operations for events and demos.

What makes a strong candidate for the Client Experience Partner position?

Ideal candidates demonstrate exceptional organizational skills, meticulous attention to detail, outstanding interpersonal, communication, and presentation abilities, confidence in engaging with clients and executives, and a creative mindset with passion for storytelling or brand experience.

WellSky

Healthcare software and community care solutions

About WellSky

WellSky offers software and services to improve health and community care, making it easier for providers and patients to access and navigate care. Its products, like the WellSky Value Based Care Suite, integrate with Electronic Health Record (EHR) systems to enhance care coordination. WellSky stands out by providing a comprehensive range of solutions, including strategic consulting and revenue cycle management, which help clients operate more efficiently. The company's goal is to enhance care delivery and improve individuals' quality of life through effective solutions.

Reston, VirginiaHeadquarters

1980Year Founded

$34.5MTotal Funding

DEBTCompany Stage

Social Impact, HealthcareIndustries

1,001-5,000Employees

Benefits

High deductible health plan with a generous employer contribution

PPO medical plan

Dental and vision insurance

401(k) plan with access to financial advisors who can provide personal financial guidance at no cost

Robust paid time off, including holidays, vacation, well-being, and volunteer days

Flexible spending accounts (medical and dependent)

Life and disability insurance

Educational assistance

Employee Assistance Plan with free and confidential emotional, financial, legal, and family resources

Risks

Integration challenges with acquisitions like Bonafide may cause operational inefficiencies.

Data privacy issues may arise from collaborations in the nonprofit sector.

Dependency on third-party systems increases exposure to partners' operational risks.

Differentiation

WellSky offers comprehensive solutions across the full continuum of care.

The company integrates with any EHR system to improve care coordination.

WellSky's services include strategic consulting, compliance, and revenue cycle management.

Upsides

Growing demand for integrated care solutions boosts WellSky's market potential.

Value-based care models align with WellSky's offerings, enhancing growth opportunities.

Acquisitions like TapCloud enhance patient engagement and reduce costs.

Land your dream remote job 3x faster with AI

Try Jobo Free