Client Experience Manager at Madison Logic

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, B2B Technology, AdvertisingIndustries

Requirements

5-10 years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
Proven understanding of digital marketing or Account-Based Marketing
A successful track-record in client-facing roles, supporting external customers in a highly professional manner
Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
3+ years’ experience with marketing and sales tools such as CRMs and MAPs
Analysis, problem solving, and troubleshooting expertise
Highly detail-oriented, with strong organizational skills and a commitment to accountability
Ability to multi-task and perform effectively
Excellent written communication skills

Responsibilities

Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with Sales
Create and maintain success plans to track progress against client goals
Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices
Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
Manage process delivery support from ML, including the engagement of other teams and resources as necessary
Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization
In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

Skills

Key technologies and capabilities for this role

Client ManagementAccount ManagementB2B MarketingCustomer SuccessDocumentationStrategic PlanningCross-Functional Collaboration

Questions & Answers

Common questions about this position

What compensation and benefits does Madison Logic offer?

Madison Logic provides access to competitive compensation and benefits that reward your contributions, along with a lifestyle spending account for wellness and work-from-home perks.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Client Experience Manager role?

The role requires expertise in ABM (Account-Based Marketing), digital advertising, and ML solutions, along with strong client collaboration, data-driven strategic guidance, and process management skills.

What is the company culture like at Madison Logic?

The culture is built on values of Accountability, Team, Urgency, Respect, Integrity, and Innovation, with a focus on belonging, professional growth, employee recognition, and global collaboration.

What makes a strong candidate for this position?

Strong candidates will have expertise in ABM, digital advertising, and client success strategies, with the ability to provide data-driven guidance, collaborate across teams, and act as a trusted advisor to drive client outcomes.

Madison Logic

Provides Account-Based Marketing solutions

About Madison Logic

Madison Logic provides Account-Based Marketing (ABM) solutions aimed at helping businesses improve their sales processes and marketing returns. Their services include ABM Content Syndication, ABM Display Advertising, and LinkedIn Social Advertising, which focus on delivering relevant content to potential customers at key moments in their buying journey. Madison Logic's offerings integrate with major platforms like Marketing Automation Platforms and Customer Relationship Management systems, facilitating better collaboration and informed decision-making based on data. Unlike many competitors, Madison Logic operates on a subscription and performance-based pricing model, ensuring clients can see tangible results in terms of pipeline growth and revenue. The company's goal is to assist enterprises in optimizing their marketing strategies to drive faster revenue generation on a global scale.

New York City, New YorkHeadquarters

2005Year Founded

$972.7KTotal Funding

EARLY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health insurance - Insurance plans that meet the needs of you and your family, with generous contributions.

Mental health - Access to Employee Assistance Programs and wellness benefits.

Retirement benefits - 401k (US) and Pension (international) plans with a generous annual employer match.

Educational benefits - Educational reimbursement (global) and employer-paid student loan contributions (US).

Professional development - Global mobility program and access to LinkedIn Learning materials.

Employee recognition - Receive points each month and recognize peers for a job well done!

Monthly allowance - Monthly allowance valued at $100 per month to redeem in gift cards or cash.

Anniversary rewards - Get rewarded each year for your anniversary at Madison Logic.

Paid time off - Flex days, volunteer days, and generous PTO.

Flexible or remote work - Work from home or create a hybrid schedule if you are near an office location.

Legal & Financial Services Benefits

Wellness Initiatives like Gym Membership Discounts

Employer-paid Life, AD&D and Short-term Disability insurance.

Risks

Shift towards consumer channels may dilute B2B focus.

Over-reliance on AI tools could impact personalized customer interactions.

Dependency on third-party technologies like Gong may pose risks if partnerships change.

Differentiation

Madison Logic integrates seamlessly with major platforms like CRM and LinkedIn.

The ML Platform uses proprietary data to identify accounts likely to purchase.

Madison Logic offers a comprehensive suite of ABM services, including content syndication and display advertising.

Upsides

Increased investment in AI tools enhances Madison Logic's data-driven strategies.

Integration with Gong boosts sales and marketing collaboration for smarter decision-making.

ABM Connected TV launch enhances targeting and visibility in digital marketing.

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