Client Engagement Specialist, Global Risk Insights at Dow Jones

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Risk and Compliance, Geopolitical IntelligenceIndustries

Requirements

Ability to manage all renewal aspects of relationships with a defined set of Global Risk Insights (GRI) customers in the Americas
Experience retaining current contract revenue within existing buying centers and supporting upsells
Proficiency in liaising with internal Dow Jones teams, particularly GRI Product, Technology, and Partnerships teams
Capability to monitor internal Tableau reports and other data sources regularly for product utilization trends
Skills in facilitating customer onboarding, new user setup, and delivering or coordinating customer training
Knowledge of overseeing the renewal lifecycle, including pricing, contracting, invoicing, and client support
Understanding of customers' business, industry, competitors, needs, and value derived from Dow Jones products
Ability to serve as a subject matter expert for GRI products in the Americas region
Competence in analyzing usage trends and behaviors to adjust Client Success Plans (CSPs)
Willingness to work on-site three days a week in NYC or Washington D.C. office

Responsibilities

In collaboration with the Account Executive and GRI CES colleagues, create, own, and ensure buy-in for the retention strategy for assigned GRI accounts
Proactively provide a clear picture to management and collaborating teams identifying high-risk renewal accounts within the region as well as retention strategies/ideas
Ensure appropriate levels of product utilization for a defined set of GRI customers by monitoring internal Tableau reports and other sources of data regularly
Facilitate the smooth and timely onboarding of new customers and new users, including appropriate levels of customer training delivered directly or with the Product Training Specialist team
Serve as an internal point of contact for training on GRI products in the Americas region, collaborating with global GRI CES colleagues and Product Training Specialist team
Oversee the entire renewal lifecycle from pricing and contracting alongside the Account Executive, to invoicing and client support
Support Commercial colleagues to help deliver upsells of GRI products into existing accounts to ensure maximum customer ROI
Develop a solid understanding of customers, their business, industry, competitors, current/developing needs, value from Dow Jones products, and key decision makers
Serve as a client conduit internally for feedback and competitive intelligence to Dow Jones’ Product, Content & Marketing teams
Identify opportunities for increased revenue through upselling and/or cross-selling within assigned accounts and work with sales team to follow through
Collaborate with the Account Executive and other GRI CES colleagues to build and deliver on Client Success Plans (CSPs) for defined customers to drive engagement
Analyze and review clients’ usage trends and behaviors monthly to adjust CSPs accordingly
Pass along potential upsell opportunities to the relevant Account Manager
Maintain accurate and appropriate client records within Dow Jones’ systems

Skills

Tableau

Client Retention

Account Management

Renewal Strategy

Product Utilization

Customer Onboarding

Data Monitoring

Customer Engagement

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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