Client Engagement Specialist at Dow Jones

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Financial Services, Business IntelligenceIndustries

Requirements

2-4 years of proven success in client engagement, customer success or account management
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive

Responsibilities

Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
Proactively provide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal CRM reports
Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
Support new sales into existing accounts to ensure maximum customer ROI with DJ
Develop good account understanding, including business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs
Understand how clients derive value from DJ services/products and know the people involved including decision makers within those groups
Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing
Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities
Maintain accurate and appropriate client records within the Company’s systems
Communicate with clients mainly via telephone and email

Skills

Key technologies and capabilities for this role

Client EngagementAccount ManagementRenewal ManagementRetention StrategyCustomer Relationship ManagementBusiness Development SupportRevenue Retention

Questions & Answers

Common questions about this position

What are the main responsibilities of the Client Engagement Specialist?

The role involves managing renewal aspects of customer relationships, retaining existing contract revenue, supporting new sales, developing renewal plans, ensuring customer training and product utilization, and overseeing the renewal lifecycle.

What does success look like in this role?

Success is measured based on the retention rates of the assigned accounts.

What is the employment type for this position?

This is a full-time position.

What team will I be working with?

You will be part of the Business Intelligence Team, which provides services, solutions, and support to customers including financial institutions, corporations, universities, government agencies, executives, and business professionals.

What salary or compensation is offered for this role?

This information is not specified in the job description.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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