Client Due Diligence Team Lead, Bulgaria at Crypto.com

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Financial Services, ComplianceIndustries

Requirements

Bachelor's degree or equivalent Higher Education qualification
Proven, hands-on experience in the full lifecycle of Corporate Customer Due Diligence (CDD), covering both Onboarding and Ongoing Monitoring phases
Proven track record of excellent leadership, organizational, and effective problem-solving skills, with the ability to make decisive judgments under pressure
Ability to quickly grasp the Company's business model, technical infrastructure, and operational landscape to effectively assess and mitigate risk
Exceptional written and verbal communication skills, with the gravitas to effectively interact with stakeholders at all levels, internally and externally
Demonstrated unwavering integrity, high initiative, and absolute discretion when handling sensitive corporate client information
Fluent proficiency in English (written and verbal) and advanced computer literacy
Basic to solid understanding of the applicable AML/CFT legislation in the Fintech and Payment Services sectors would be an advantage

Responsibilities

Serve as the definitive subject matter expert, coaching the CDD team on complex due diligence cases, regulatory requirements, and specialized task execution
Own the daily rhythm, proactively managing staffing, scheduling, and resource allocation to guarantee consistent coverage and service delivery
Manage and resolve complex and high-risk CDD and Enhanced Due Diligence (EDD) escalations, providing expert advice and making critical, timely decisions
Proactively identify and implement enhancements to CDD operations, including tools, technology, and handling processes, to maximize throughput and operational speed
Strategically monitor, analyze, and provide feedback on Key Performance Indicators (KPIs) to ensure quality and productivity targets are consistently exceeded
Take specific ownership of complex Corporate Onboarding Escalations, Enhanced Due Diligence (EDD) operations, and Transaction Monitoring for our Institutional and Merchant accounts
Strictly enforce adherence to all internal policies, external regulatory procedures, and quickly provide executive visibility by reporting on non-standard, high-risk cases
Ensure that the management is well informed of any non-standard cases
Participating in ad-hoc projects as necessary

Skills

CDD

EDD

AML

CFT

Customer Onboarding

Transaction Monitoring

KPI Analysis

Regulatory Compliance

Team Leadership

Resource Allocation

Escalation Management

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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