Client Development Executive (CDE) at Altera Digital Health

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital HealthIndustries

Requirements

Demonstrated success in a client-facing role, ideally within healthcare technology sector, B2B SaaS, consulting or IT, with a track record of exceeding targets
Proven revenue responsibility: Experience identifying, developing, and closing expansion/upsell opportunities within existing accounts
Healthcare technology experience strongly preferred: Understanding of healthcare industry practices, clinical workflows, and operational use of healthcare software systems
Strategic account planning: Ability to develop and execute account strategies with measurable KPIs and business outcomes
Executive relationship builder: Demonstrated success building and maintaining C-suite relationships in complex organisational environments
Exceptional communication (written and verbal), analytical, and problem-solving skills with ability to tailor messaging for technical and executive audiences
Strong commercial acumen—you understand business drivers, revenue models, and can translate client objectives into platform value realisation
Data-driven decision maker comfortable with automation platforms, real-time analytics, and performance metrics

Responsibilities

Own the complete client lifecycle for existing accounts—from renewal risk mitigation to expansion opportunity development and strategic roadmap alignment
Lead Strategic Partnership Reviews (quarterly/annual) to assess performance, identify growth opportunities, and execute segment-based success plans across our client segmentation framework
Build and maintain deep C-suite relationships, acting as the primary advocate and strategic thought partner for assigned clients
Drive lead generation and expansion opportunities through whitespace analysis, stakeholder mapping, and consultative selling
Monitor and elevate Net Promoter Score (NPS/KLAS) through proactive management, root cause resolution, and systematic feedback loop closure
Leverage automation platforms to access real-time portfolio health scoring, predictive attrition signals, and performance analytics
Cultivate reference accounts and advocacy relationships that support pipeline acceleration and competitive positioning
Ensure seamless client experience through proactive governance, timely delivery of contractual commitments, and SLA compliance
Collaborate cross-functionally with Product, Professional Services, R&D, and Solutions teams to align internal efforts with client strategic objectives
Serve as escalation point for complex issues requiring executive intervention, ensuring swift resolution through cross-functional collaboration

Skills

Key technologies and capabilities for this role

Strategic PartnershipRevenue GrowthClient Lifecycle ManagementC-suite Relationship ManagementStrategic Partnership ReviewsWhitespace AnalysisStakeholder MappingConsultative SellingNet Promoter ScoreNPSKLASRoot Cause ResolutionAutomation PlatformsPortfolio Health Scoring

Questions & Answers

Common questions about this position

What is the location for this Client Success Executive role?

The position is located in Singapore.

What experience is preferred for this position?

Demonstrated success in a client-facing role is preferred, ideally within the healthcare technology sector or B2B SaaS.

What salary or compensation does this role offer?

This information is not specified in the job description.

What is the team structure for this role at Altera Digital Health?

The role is part of the transforming APAC team, involving collaboration with Product, Professional Services, R&D, and Solutions teams.

What makes a strong candidate for the Client Success Executive position?

A strong candidate blends strategic thinking, commercial acumen, and operational discipline, with success in client-facing roles ideally in healthcare technology or B2B SaaS, and thrives on translating client goals into measurable outcomes.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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