Client Care - Senior Billing Analyst

Heredia, Heredia, Costa Rica

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Data ServicesIndustries

Requirements

Candidates must possess at least 6 years of experience in billing operations, contract analysis, or financial operations within a complex business environment, with expertise in SaaS, recurring revenue models, or services-based billing. Advanced proficiency in Microsoft Excel, including complex formulas and data preparation, is essential, as is experience interpreting legal and financial documents related to pricing and billing. An advanced level of English is required for explaining complex billing issues to diverse audiences. Familiarity with systems such as Salesforce for case management and Oracle E-Business Suite as an ERP is beneficial. An ideal candidate would have a Bachelor's degree in Accounting, Finance, Business Administration, or a related field, and experience in shared services, BPO, or a billing center of excellence.

Responsibilities

The Senior Billing Analyst will interpret client contracts to define billing terms, pricing structures, and service commitments. They will validate service orders and billing configurations to ensure alignment with contractual agreements, and prepare monthly billing files with accurate data inputs. Responsibilities also include managing billing inquiries and escalations through case management systems, reviewing invoices for accuracy of billable items and coding, and collaborating with cross-functional teams to support process improvements for enhanced billing accuracy and compliance.

Skills

billing operations

contract analysis

financial operations

SaaS

recurring revenue models

services-based billing

Microsoft Excel

advanced formulas

data prep

file validation

legal documents

financial documents

Salesforce

invoicing

client contracts

pricing structures

service commitments

billing inquiries

escalations

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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