Client and Hospitality Services Associate (for a Prominent Law Firm) at RPS North America

Orlando, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal Services, HospitalityIndustries

Requirements

High school diploma or equivalent required; 1–2 years of related experience preferred
Proficiency in computer-based systems used for ordering or scheduling
Proficiency in Microsoft Office Suite and related systems
Strong verbal and written communication skills
Excellent hospitality and customer service abilities
Highly organized with strong multitasking and time management skills
Analytical and problem-solving aptitude
Able to work independently with minimal supervision
Flexible and adaptable to changing needs and priorities
Professional appearance and demeanor
Ability to work assigned hours as determined by management
Adherence to company policies and standards
Ability to lift, carry, or move packages up to 60 lbs. using standard carts
Frequent walking, bending, kneeling, standing, or sitting for extended periods
Manual dexterity to operate office equipment (phones, copiers, binding machines, etc.)
Visual acuity sufficient for computer and document work

Responsibilities

Delivers 5-star customer service across all communication channels
Handles all aspects of inbound/outbound mail and packages, including sorting, tracking, notifying recipients, and distributing deliveries
Supports shipping/receiving operations and acts as the point of contact for mail/package inquiries
Performs daily maintenance on office equipment and submits work orders as needed
Services barista, pantry, kitchen, and meeting areas; assists with meeting room setups and light maintenance/cleaning tasks
Coordinates office moves and ensures common areas are clean and well-stocked with supplies
Assists with print/copy jobs and monitors equipment functionality
Proactively takes on tasks during downtime and builds strong working relationships
Maintains professionalism at all times and trains backup staff on procedures
Handles sensitive inquiries with discretion and provides front desk/reception coverage when required

Skills

Customer Service

Mail Handling

Shipping and Receiving

Microsoft Office

Hospitality

Multitasking

Time Management

Organization

Communication

Problem Solving

Print Operations

Reception

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees