Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Benefits Administration, Human ResourcesIndustries

Client Services Client Analyst II

Position Overview

The Client Services Client Analyst II position is focused on servicing bswift clients and their employees to create raving fans. The Client Analyst II is responsible for maintaining the client benefits website, documenting and executing benefits-related processes, and offering support to the client, their participants, and the bswift service center.

Responsibilities

  • Ongoing service delivery to support client requirements and needs
  • Serve as first-level system support for each assigned client
  • Perform ongoing audits and file reviews, ensuring data and results accuracy
  • Manage daily/weekly/annual incoming and outgoing file processing
  • Execute research and analysis to resolve participant cases
  • Execute client-specific reporting
  • Support ACA processing
  • Perform testing to support bswift system releases
  • Review release documentation for understanding
  • Execute processes as outlined in the Admin Guide
  • Perform system configuration and testing to meet client requirements for projects and annual enrollment
  • Provide timely responses to client inquiries through research and analysis
  • Billing tasks, which include: generating invoices, posting payments, and reconciling receivables

Requirements

  • Advanced proficiency in MS Excel, working knowledge of MS Office products
  • Extensive experience with databases, as well as data interpretation and data manipulation
  • Ability to think outside the box
  • Strong problem-solving skills
  • Communication skills to convey updates and engage with client contacts and internal teammates
  • Experience in benefits administration system technology, payroll, HRIS, or related software

Education

  • Bachelor's degree (B. A.) from a four-year college or university; or equivalent relevant work experience.

About bswift

At bswift, we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible, and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

  • Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
  • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
  • Remote first, Office friendly environment! No time to commute? No problem!
  • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
  • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
  • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
  • Employee Wellbeing Initiatives

Application Instructions

(No specific application instructions were provided in the original text.)

Salary

(No salary information was provided in the original text.)

Location Type

(No location type information was provided in the original text.)

Employment Type

(No employment type information was provided in the original text.)

Skills

Benefits Website Management
Data Auditing
File Processing
Participant Case Resolution
Reporting
ACA Processing
System Testing
System Configuration
Process Documentation

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters
1996Year Founded
$49.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Remote Work Options
Professional Development Budget
Mental Health Support
Employee Wellbeing Initiatives
Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.
Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.
Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.
The company provides comprehensive solutions for internal and HR communication needs.
bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.
Francisco Partners' acquisition may accelerate growth and innovation for bswift.
Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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