Client Analyst I

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Benefits Administration, Biotechnology, SoftwareIndustries

Requirements

Candidates must possess a Bachelor's Degree or equivalent work experience, demonstrating strong organizational skills and attention to detail for both repetitive and complex tasks. Proficiency in Microsoft Excel, Word, and Adobe is required, along with basic math skills for calculations and a commitment to company values. Preferred qualifications include experience in health and welfare benefits administration, project management, advanced MS Excel skills, Salesforce experience, and prior bswift experience.

Responsibilities

The Client Analyst I will process various Qualified Medical Child Support Orders (QMCSO) accurately and efficiently, ensuring compliance with governmental standards and maintaining a high accuracy rate. Responsibilities include managing daily workloads to meet service level agreements, utilizing project management tools like Salesforce and Ticket Tracker, conducting audits, and entering relevant data. The role also involves tracking, prioritizing, and resolving client inquiries and process issues, identifying root causes to prevent escalations, communicating compliance updates, and collaborating with client teams to recommend process improvements and support special projects.

Skills

QMCSO processing

Salesforce

Ticket Tracker

Auditing

Administrative Reporting

SOPs

Workload Management

Prioritization

Accuracy

Efficiency

Compliance

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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