Client Access Representatives - Customer Service (Springfield, Republic, & More) at BrightAI

Springfield, Missouri, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Behavioral Health, Mental Health, HealthcareIndustries

Requirements

High school diploma or equivalent
Previous customer service experience (preferred)
Proficiency in Microsoft Office Suite
Strong computer skills
Excellent typing skills
Exceptional organizational skills

Responsibilities

Provide exceptional customer service to all clients, staff, and leadership team members
Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
Schedule and reschedule client appointments as needed
Complete client intake paperwork accurately and efficiently
Collect client cost shares for appointments
Work with providers to manage cancellation lists and reschedules
Maintain and update provider cancellation lists
Accurately complete daily deposit logs
Scan documents into client charts

Skills

Key technologies and capabilities for this role

Customer ServiceAppointment SchedulingClient IntakePayment CollectionRecord KeepingMultitaskingCommunication SkillsData EntryDocument Scanning

Questions & Answers

Common questions about this position

What work arrangements are available for this position?

The role offers full-time, part-time, PRN, and float shifts, subject to availability.

What are the required qualifications for the Client Access Representative role?

A high school diploma or equivalent is required, with previous customer service experience preferred. Strong computer skills, proficiency in Microsoft Office Suite, excellent typing skills, and exceptional organizational skills are also needed.

Where are the clinic locations for this position?

Positions are available in clinics across Southwest Missouri, including Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more, such as Psychiatry Clinics, Substance Use Disorder Detox Centers, Rapid Access Unit / Behavioral Crisis Center, and Youth Focus Clinic, subject to availability.

What is the company culture like at Burrell Behavioral Health?

The company fosters a culture of belonging and connection, encouraging applications from diverse backgrounds to strengthen their mission of empowering communities and creating an authentic workplace where everyone feels valued.

What benefits are offered for this position?

Paid time off is offered for full-time positions.

BrightAI

Digitizes physical assets for legacy enterprises

About BrightAI

BrightAI transforms traditional industries by digitizing physical assets and processes using technologies like the Internet of Things (IoT), Edge AI, cloud computing, and mobile technologies. The company primarily serves legacy enterprises, helping them modernize their operations to become more competitive in the global market. By quickly integrating its solutions, BrightAI drives immediate improvements in cash flow, creating a cycle of growth and profitability for its clients. The goal is to make digital transformation accessible and affordable for a wide range of businesses.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SEEDCompany Stage

Data & Analytics, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from tech giants like Google and Microsoft could overshadow BrightAI.

Rapid technological advancements may render BrightAI's solutions obsolete if innovation lags.

Economic downturns could reduce demand for BrightAI's digital transformation solutions.

Differentiation

BrightAI specializes in digitizing physical assets for legacy enterprises.

The company leverages IoT, Edge AI, and cloud technologies for digital transformation.

BrightAI's solutions create an EBITDA flywheel, driving growth and profitability.

Upsides

BrightAI raised $15M in seed funding to enhance its AI platform.

The rise of 5G technology benefits BrightAI's real-time asset monitoring solutions.

Growing focus on predictive maintenance boosts demand for BrightAI's AI-driven platform.

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