Client Access Representative at BrightAI

Springfield, Missouri, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or GED
Proven experience as a front desk representative or relevant position
Familiarity with office machines
Knowledge of Microsoft Office
Strong communication and people skills
Good organization and multitasking abilities
Valid driver's license and reliable vehicle
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Flexibility and adaptability in a fast-paced environment
Compassion, empathy, and a genuine desire to help others

Responsibilities

Serve as the first point of contact for clients, answering queries, resolving issues, and directing requests to appropriate teams
Stay updated on company products and services to effectively communicate benefits, features, and usage to clients
Build and nurture long-lasting relationships with clients, maintaining open lines of communication to ensure satisfaction
Address client complaints promptly and professionally, escalating unresolved issues to management if necessary
Identify opportunities to streamline internal procedures, enhancing overall efficiency and client experiences
Gather valuable insights from clients regarding their experiences, relaying suggestions for improvement to internal teams
Work closely with cross-functional departments (e.g., marketing, engineering) to align on client expectations and project progress
Monitor and analyze client data, generating reports to track performance metrics and identify growth opportunities
Stay current with industry developments and best practices, educating both clients and colleagues accordingly

Skills

Customer Service

Client Relations

Problem Solving

Communication

Onboarding

Relationship Building

BrightAI

Digitizes physical assets for legacy enterprises

About BrightAI

BrightAI transforms traditional industries by digitizing physical assets and processes using technologies like the Internet of Things (IoT), Edge AI, cloud computing, and mobile technologies. The company primarily serves legacy enterprises, helping them modernize their operations to become more competitive in the global market. By quickly integrating its solutions, BrightAI drives immediate improvements in cash flow, creating a cycle of growth and profitability for its clients. The goal is to make digital transformation accessible and affordable for a wide range of businesses.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SEEDCompany Stage

Data & Analytics, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from tech giants like Google and Microsoft could overshadow BrightAI.

Rapid technological advancements may render BrightAI's solutions obsolete if innovation lags.

Economic downturns could reduce demand for BrightAI's digital transformation solutions.

Differentiation

BrightAI specializes in digitizing physical assets for legacy enterprises.

The company leverages IoT, Edge AI, and cloud technologies for digital transformation.

BrightAI's solutions create an EBITDA flywheel, driving growth and profitability.

Upsides

BrightAI raised $15M in seed funding to enhance its AI platform.

The rise of 5G technology benefits BrightAI's real-time asset monitoring solutions.

Growing focus on predictive maintenance boosts demand for BrightAI's AI-driven platform.

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