Claims Manager
American Family Insurance GroupSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsurtechIndustries
Requirements
Candidates should possess a Bachelor’s degree and ideally have experience dealing with customer litigations online, along with strong attention to detail, excellent organizational and time management skills, and the ability to communicate effectively with customers.
Responsibilities
The Claims Specialist will manage day-to-day claims activities, including claims actions, emails, and payments, assess and approve new claims within authority and fraud thresholds, handle customer inquiries regarding claims status and policy coverage via chat, phone, or email, build rapport with customers to expedite claim resolution and process payments, ensure all necessary documentation is collected and filed accurately in the system, maintain the quality of work to meet business, team, and individual KPIs, collaborate with relevant stakeholders to resolve claims efficiently and ensure the best customer experience, be aware of current insurance guidelines, policy updates, and regulations, and identify and recommend process improvements to enhance claims handling efficiency and operations.
Skills
Claims Processing
Customer Communication
Claims Assessment
Organization
Time Management
Attention to Detail
Experience with online customer litigations
Cover Genius
Embedded insurance solutions for digital platforms
About Cover Genius
Cover Genius specializes in providing embedded insurance solutions for digital platforms around the world. The company collaborates with major digital companies like Booking Holdings and Ryanair, and its services are available on popular e-commerce sites such as Amazon and eBay. Cover Genius simplifies the integration of insurance products into the purchasing process through a single API, making it easier for its partners to offer insurance at the point of sale. This approach allows customers to access tailored insurance options, including travel protection and extended warranties, without any hassle. Unlike many competitors, Cover Genius focuses on embedding insurance directly into the user experience, which enhances customer satisfaction and streamlines the buying process. The goal of Cover Genius is to provide comprehensive and customized insurance solutions that not only meet the needs of end-users but also support the growth of its partners' businesses.
Key Metrics
New York City, New YorkHeadquarters
2013Year Founded
$235.4MTotal Funding
SERIES_ECompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees