Claims Coordinator at Sysco

Nassau, New Providence, Bahamas

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice Distribution, Supply ChainIndustries

Requirements

Associate's degree in business, Supply Chain, Accounting, or related field preferred; equivalent experience will be considered
Minimum of 2 years’ experience in claims, inventory control, supply chain, or quality assurance roles
Familiarity with Sysco and IFG supplier processes is a strong asset
Proficient in Microsoft Excel, OpenText, GoCanvas, Salesforce, and digital claims tracking systems
Strong organizational skills with keen attention to detail and ability to manage multiple priorities
Knowledge of food safety and quality standards, particularly in chilled and perishable goods handling
Ability to multitask and prioritize workloads in a deadline-driven environment
Strong analytical and problem-solving skills with a proactive approach to addressing issues
Ability to work independently while maintaining strong teamwork and collaboration with colleagues
High level of accuracy in data entry and record-keeping
Ability to handle confidential and sensitive information with discretion
Ability to sit for extended periods while working on a computer
Ability to lift and move files and boxes up to 25 pounds
Must be able to navigate a warehouse environment and reach stored documentation when needed
Positive attitude
Excellent verbal communication
Professional appearance
Able to multi-task and work in a fast-paced environment

Responsibilities

Serve as the central point of contact for all supplier claims, ensuring submissions are made for both IFG and non-IFG vendors
Partner closely with Inventory Control, FSQA, Produce QA, Receiving, and Accounts Payable teams to gather required documentation and foster effective communication for claim resolution
Ensure temperature monitoring logs are obtained and attached for all chilled or refrigerated product claims
Verify completion of a GoCanvas form for every supplier claim submission
Compile and submit complete claims packages—including photos, BOLs, product details, temperature logs, and related documentation—to the appropriate supplier or IFG contact
Accurately upload and organize all Purchase Order documents and corresponding invoices in OpenText for effective record-keeping and claim validation
Track the status of all claims in a centralized log, ensuring timely resolution and credit issuance
Maintain regular communication with IFG and supplier contacts to provide status updates, resolve inquiries, and ensure compliance with claim procedures
Provide recurring claim performance and recovery reports to management, highlighting trends, supplier responsiveness, and issue resolution metrics
Escalate recurring or unresolved issues to Procurement or Category Management as appropriate
Ensure full compliance with Sysco and supplier-specific claim procedures and timelines
Engage with warehouse and receiving operations as needed to support documentation and claim verification processes, while adhering to appropriate safety protocols

Skills

Key technologies and capabilities for this role

Claims ProcessingSupplier CoordinationDocumentation ManagementGoCanvasOpenTextInventory ControlFSQAProduce QATemperature LoggingBOLsReportingCross-Functional Communication

Questions & Answers

Common questions about this position

What education and experience are required for the Claims Coordinator role?

An Associate's degree in business, Supply Chain, Accounting, or related field is preferred, with equivalent experience considered; minimum of 2 years’ experience in claims, inventory control, supply chain, or quality assurance roles is required.

What technical proficiencies are needed for this position?

Proficiency in Microsoft Excel, OpenText, GoCanvas, Salesforce, and digital claims tracking systems is required.

What key skills make someone a strong fit for this role?

The ideal candidate is detail-oriented, process-driven, highly organized, with strong communication skills, ability to coordinate cross-functional activities, multitask, prioritize in a deadline-driven environment, and knowledge of food safety standards.

Is the Claims Coordinator position remote or on-site?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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