Chief Technology Officer at Spinnaker Support

United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, IT Services, ConsultingIndustries

Requirements

7+ years extensive experience in senior technology leadership or advisory roles, ideally serving as a CIO, CTO, or equivalent consultant
Strong expertise in technology strategy, enterprise architecture, Cloud, AI and IT governance
Exceptional communication and executive presence, with proven ability to influence at the board and C-level
Recognized as a trusted advisor and thought leader in emerging technologies and innovation

Responsibilities

Serve as a strategic advisor to clients, helping define and shape their long-term technology roadmaps
Assess client technology environments and provide tailored recommendations that drive business value and mitigate risk
Promote and drive executive-level discussions on IT strategy, transformation, and innovation related to portfolio of services and future state
Participate and support new sales activities to position the opportunities from the beginning
Act as a visible thought leader, educating clients and potential clients on emerging technologies, industry trends, and best practices
Represent Spinnaker Support at client engagements, executive briefings, and industry forums
Provide ongoing guidance on how to leverage innovation to achieve competitive advantage and improved customer outcomes
Work alongside client leadership teams as a virtual extension of their executive staff
Collaborate with Sales, Account Management, and Delivery teams to ensure client technology strategies are well supported
Channel client needs and market insights back into Spinnaker Support’s solution development strategy
Help clients evaluate new technologies and solutions, balancing opportunities for innovation with security, compliance, and operational resilience
Share cross-industry benchmarks and best practices to guide client decision-making
Support co-innovation initiatives with clients to test and scale new approaches

Skills

Key technologies and capabilities for this role

IT StrategyTechnology RoadmapsCloud ServicesManaged ServicesOracleSAPVMwareClient AdvisoryBusiness TransformationSales Support

Questions & Answers

Common questions about this position

What is the location or work arrangement for this CTO role?

This information is not specified in the job description.

What is the salary or compensation for the Chief Technology Officer position?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this CTO role?

The role requires expertise in client advisory and roadmap development, thought leadership on emerging technologies and industry trends, consultative partnership with sales and delivery teams, and innovation with risk management.

What is the company culture like at Spinnaker Support?

The company emphasizes customer focus, business integrity, exacting standards, and depth of expertise, with a dedicated international team that works closely with customers to provide exceptional, customized services.

What makes a strong candidate for the CTO position at Spinnaker Support?

A strong candidate acts as a trusted advisor providing high-level technology strategy, roadmap guidance, and thought leadership, with the ability to partner with customer success managers and account executives to align technology with business objectives.

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Greenwood Village, ColoradoHeadquarters

2002Year Founded

$1.2MTotal Funding

DEBT_PPCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.

Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.

The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.

They provide a comprehensive portfolio including third-party support, managed services, and consulting.

Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.

AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.

Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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