Chef, gestion de la relation client et fidélisation – Nutrition (Montreal) at Abbott

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, NutritionIndustries

Requirements

Fond decisions on data analysis and is results-oriented
Ability to use available data to develop customer interaction strategies for key strategic brands, aligning with business objectives and brand ambitions
Experience in digital customer experience team environments
Skills in establishing and executing strategic direction for loyalty programs
Capability to expand customer relationship management programs for sustainable and profitable growth

Responsibilities

Develop and implement customer relationship management strategies to improve client relationships and generate profitable business growth
Ensure effective execution of current loyalty programs (e.g., MonSimilac, Club Ensure, ANHI) to enhance customer lifetime value
Collaborate with internal teams (brand leaders, retail sales team, healthcare professional sales team, nutrition science, regulatory affairs, legal affairs, ethics and compliance office) and external agencies to align CRM measures with business objectives
Support changes to CRM and loyalty programs, ensuring buy-in from key stakeholders
Create and adapt automated marketing campaigns and loyalty initiatives based on consumer behaviors

Skills

Customer Relationship Management

Client Retention

Fidélisation

Nutrition Products

Sales Management

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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