Channel Partner Manager at Decagon

San Francisco, California, United States

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$150,000 – $240,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Conversational AI, Technology, SaaSIndustries

Requirements

5+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies
Experience working across channel partnership types (e.g., SI, VAR, BPO, TSDs)
Know how to build partner programs from the ground up (i.e., partner workflow/technology and program design)
Strong executive presence and demonstrated ability to influence senior stakeholders
Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem

Responsibilities

Design and implement commercial deal structures and programs to grow the channel ecosystem
Develop and launch partner enablement initiatives, including training paths, solution guides, and joint marketing assets
Drive SI partnership conversations, shaping joint value propositions, co-delivery models, and routes to market
Build and manage a referral and reseller program to accelerate pipeline creation
Collaborate cross-functionally with Legal, Sales, Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy

Skills

Channel Partnerships

Go-to-Market Strategy

Partner Enablement

Deal Structures

SI Partnerships

Referral Programs

Reseller Programs

Joint Marketing

Cross-Functional Collaboration

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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