Certification Coordinator

About Snowflake

Where Data Does More. Join the Snowflake team.

The Snowflake Education Services team is fanatical about building and certifying technical champions worldwide. We constantly deliver innovative learning and enablement solutions to help individuals excel at their job using the Snowflake data platform.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

Role Overview

The Certification Coordinator is responsible for supporting certification operations and exam development processes. This hands-on, certification coordinator role will work closely with technical experts, other team members, and customers to support the SnowPro Certification program.

Responsibilities

• Manage Certification global customer support cases in Salesforce and act as the Certification point of contact for escalations.
• Support all SnowPro customer operations including continuing education, candidate experience and systems, exam security, and voucher distribution.
• Support SnowPro Subject Matter Expert processes including SME benefits, recruitment, agreements, and documentation.
• Support SnowPro certification development team and systems.
• Support the exam publishing and localization process through Pearson Vue.
• Drive enhancements and operationalization of certification processes.
• Create and maintain Certification documentation.
• Ability to operate in a fast-paced environment to ensure that Snowflake Certifications are up-to-date with Snowflake platform releases.

Requirements

• A bachelor’s degree or equivalent work experience in Education, Computer Science, Data Systems, Statistics or a related field
• 1+ years of experience in IT or technical training or technical writing
• 2+ years of experience working with customers in a certification development or education support role
• A demonstrated ability to adapt to new technologies and learn quickly
• An understanding of the benefits and practices associated with remote and asynchronous work
• Excellent written and verbal communication skills

Bonus Skills

• SnowPro Platform Certified
• Experience with Pearson Vue’s ExamDeveloper Item Banking Software
• Experience working with Question & Test Interoperability (QTI) standards

Employment Details

• Employment Type: FullTime
• Location Type: Remote

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com