Center Manager (Think Academy Silicon Valley) at Think Academy

Los Altos, California, United States

$50,000 – $90,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Education, EdTechIndustries

Bachelor’s degree or equivalent experience in business, operations, or education
1–3 years of experience in store operations, customer service, sales, or education management
Proven ability to drive results and manage people in a fast-paced, service-oriented setting
Excellent communication and interpersonal skills; bilingual in English + Mandarin strongly preferred
Highly organized, execution-oriented, and proactive problem solver
Available to work weekends and evenings during program hours

Deliver outstanding in-person service to families and students; ensure a welcoming, professional, and caring environment
Handle escalations with empathy and a problem-solving mindset, ensuring parent satisfaction and retention
Collect and analyze customer feedback (NPS) to continuously improve the center experience
Build community trust through consistent communication and service excellence
Lead math evaluations and family tours for new families
Manage and analyze conversion data—optimize follow-up, sales funnel, and walk-in experience
Achieve center-level monthly and quarterly enrollment targets
Collaborate with academic and marketing teams to drive campaigns and improve lead quality
Manage day-to-day operations: scheduling, classroom setup, staff coordination, and facility readiness
Support teachers and operations teams to ensure smooth class delivery
Maintain compliance with safety, cleanliness, and operational standards
Report key operational and performance metrics to the regional leadership team