Cast Member (9 month Fixed-Term Contract) at The Walt Disney Company

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, EntertainmentIndustries

Requirements

Passion for interacting with Guests of all ages
Attention to detail and ability to prioritise Guests and tasks
Retail/service experience in sales preferred but training will be given
Flexibility to work different days/shifts as needed based on availability
Ability to assist with store events which may be scripted or non-scripted
Ability to understand store commercial targets and daily expectations (e.g., talk ups, go with, basket fill)
Housekeeping skills to ensure both on stage and back stage areas are clean and tidy
Time management and organisational skills

Responsibilities

Takes a proactive role in maintaining Disney brand standards
Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment
Maintains and participates in producing company visual standards to present an outstanding Store environment
Ensures that all new product is on stage so that the Guest experiences the most current assortment
Assists with stock deliveries and replenishment to agreed standards
Participates in markdowns, event set-up and Stage Sets
Achieves financial and efficiency goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours
Sets priorities and handles time effectively and efficiently
Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process
Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling
Promotes Guest loyalty by demonstrating detailed product knowledge and providing outstanding guest service
Provides friendly, accurate and efficient service
Listens and asks questions to identify and meet Guests’ needs
Engages Guests at their level allowing them to become a part of the story
Adapts to changing needs of Guests while maintaining a high level of service
Learns quickly when facing new obstacles and uses information to find solutions for Guests and challenges
Uses creativity, language, store tools and product to bring stories to life
Performs scripted and non-scripted events for Guests in both one-on-one and group settings
Follows all safety guidelines
Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws
Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour
Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs)
Supports initiatives that give back and have a positive impact on the internal and external community
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals
Ensures accuracy when completing Stock Inventory Counts and tasks
Additional responsibilities and duties will be assigned based on the needs of the business