Case Manager III, Business Operations at Xometry

São Paulo, State of São Paulo, Brazil

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, TechnologyIndustries

Requirements

A self-starter who works independently and can drive actions to completion
Strong organizational skills and the ability to work in a dynamic environment
Able to multitask, meet deadlines, and support all supplier quality field activities
Strong communication skills (both oral and written) + ability to manage up and peer-to-peer
Bachelor Degree, with preference for Business, Supply Chain, Sciences, or Engineering
A minimum of 2 years customer-facing project management, preferably within an engineering, manufacturing, or fast-paced operations environment
Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings, and inspection methods (an asset)
Capable of performing root cause analysis and identifying solutions to complex problems

Responsibilities

Perform project management functions using internal ERP system and integrated 3rd party software programs (60%)
On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements
Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality
Understand supplier capabilities and execute supplier oversight activities, including phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions
Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve issues
Provide excellent customer service by keeping customers updated on resolution of troubled orders
Document all project-related activity within project management tools
Monitor daily supplier activity via various real-time KPI performance reports
Manage customer relationships by communicating directly via phone, video, and written communication (30%)
Manage supplier relationships by communicating directly via phone, video, and written communication
Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction (10%)
Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
Participate and provide input on initiatives to simplify and automate complex processes
Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures

Skills

Key technologies and capabilities for this role

Project ManagementERP SystemsSupply Chain ManagementProblem SolvingCustomer ServiceSupplier ManagementQuality ControlCommunication

Questions & Answers

Common questions about this position

What are the main responsibilities of a Case Manager III?

The role focuses on project management (60%) using ERP systems, handling troubled orders, supplier oversight, and customer service; customer and supplier relationship management (30%) via phone, video, and written communication; and process improvement (10%) by interfacing with teams.

What qualifications are required for this position?

Candidates must be a self-starter who works independently.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the work environment like at Xometry?

It's a fast-paced, entrepreneurial environment with a fast-moving team of engineering, business, and supply chain professionals, offering customer and manufacturing partner diversity while developing multi-tasking, problem-solving, and communication skills.

Xometry

Online platform for custom manufacturing services

About Xometry

Xometry connects businesses with manufacturers for custom manufacturing and industrial supply services. Clients can upload design files to receive instant quotes for various production methods, including 3D printing, CNC machining, injection molding, and sheet metal fabrication. The platform utilizes a large network of manufacturing partners to ensure quick delivery of high-quality parts at competitive prices. Additionally, Xometry offers a range of industrial supplies, such as raw materials and tooling, with a program that allows clients to manage costs effectively. Unlike many competitors, Xometry has no minimum order requirements and provides fast shipping, making it suitable for businesses of all sizes. The goal of Xometry is to simplify the manufacturing process and provide accessible solutions for custom parts and supplies.

North Bethesda, MarylandHeadquarters

2013Year Founded

$202.4MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental, & vision insurance

Life insurance

401(k) with company matching

Equity

Generous PTO

Paid volunteer time

Commuter & parking benefits

Maternity & Paternity leave

Free snacks

Dog-friendly office spaces

Risks

Increased competition from digital B2B marketplaces could threaten Xometry's market share.

New executive appointments may lead to strategic shifts disrupting current operations.

Rapid AI and machine learning advancements may outpace Xometry's current capabilities.

Differentiation

Xometry offers instant pricing and lead time for tube cutting and bending.

The company provides a comprehensive platform for on-demand custom manufacturing services.

Xometry's Supplies Flex program helps clients manage costs and avoid price fluctuations.

Upsides

Sanjeev Singh Sahni's appointment could enhance operational efficiencies and global growth strategies.

Digital B2B marketplaces align with Xometry's model, potentially increasing its market share.

Investor confidence is strong, with new investments from Verition Fund Management and Nicholas Investment Partners.

Land your dream remote job 3x faster with AI

Try Jobo Free