[Remote] Senior Network Operations Manager, Specialty Care at Spring Health

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, HealthcareIndustries

Requirements

6+ years of experience in operations, provider or network management, consulting, or healthcare (inferred from incomplete description)

Responsibilities

Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams
Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners
Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers
Collaborate with internal Clinical teams to design and document SOPs for providers
Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency
Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs
Track and analyze key metrics to inform process improvements and support clinical team performance
Forecast provider network needs based on referral volume and member demand
Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly
Support the design of scalable systems and processes that align network growth with demand

Skills

Key technologies and capabilities for this role

Provider Network OperationsProvider VettingProvider OnboardingWorkflow OptimizationProcess ImprovementCross-functional CollaborationOperations Scalability

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time remote position, with occasional travel required for in-person team events.

What are the main responsibilities of this role?

The role involves building and maintaining provider vetting frameworks, defining vetting criteria and workflows, managing provider vetting across specialties, collaborating on SOPs, and identifying workflow optimization opportunities using AI tools or automation.

What is the reporting structure for this position?

You will report to the Director of Operations, Specialty Care.

What does the Specialty Care team do?

The Specialty Care team is responsible for building out new programs to support the highest acuity members.

What skills or experience make a strong candidate for this role?

Strong candidates will have experience leading provider network operations, working cross-functionally with clinical and operations teams, optimizing workflows, creating tools, and using data to drive decisions.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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