Call Handling Specialist at HappyCo

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Property ManagementIndustries

Requirements

3+ Years of Property Management Experience (Required)
Strong verbal communication and active listening skills
Experience in customer service, call centers, or maintenance coordination preferred
Ability to multitask and document calls while speaking with residents
Comfortable using computers, web-based software, and call management tools
High level of empathy, patience, and professionalism
Basic understanding of property maintenance terminology is a plus
Reliable internet connection and quiet workspace
Bilingual - Spanish speaking is preferred
A strong understanding of the relationship between residents, property management, and maintenance staff
An upbeat, outgoing nature with an authentic desire to help others

Responsibilities

Answer inbound calls promptly and courteously during assigned shifts
Follow standardized call scripts and workflows to assess maintenance issues
Document each call clearly and accurately in the company system, including issue details, actions taken, and next steps
Identify and escalate emergency maintenance situations according to SOPs
Communicate with residents and property teams to ensure clarity and proper follow-up
Maintain a calm, professional tone when handling upset or anxious callers
Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone
Adhere to all quality, compliance, and call documentation standards
Participate in brief daily huddles or debriefs to review trends or key updates
Maintain average call response time within target
Ensure all calls are documented correctly and fully
Maintain high-quality scores on call audits (tone, accuracy, escalation handling)
Follow company scripts, SOPs, and emergency escalation protocols consistently

Skills

Key technologies and capabilities for this role

Property ManagementCustomer ServiceCall HandlingActive ListeningCall DocumentationEmergency EscalationSOP AdherenceMultitaskingVerbal Communication

Questions & Answers

Common questions about this position

What is the pay rate for the Call Handling Specialist position?

This is a full-time, non-exempt position paying $17/hour to start.

Is this a remote position, and what are the requirements?

The role appears to be remote, requiring a reliable internet connection and quiet workspace.

What skills and experience are required for this role?

Candidates need 3+ years of property management experience, strong verbal communication and active listening skills, ability to multitask and document calls, and experience in customer service or call centers preferred.

What is the company culture like at HappyCo?

HappyCo offers a flexible, supportive culture where people can grow their careers with like-minded individuals, no egos or politics, and is values-driven.

What benefits are offered for this position?

Benefits include paid vacation and sick time, work from home stipend, and company subsidized healthcare, provided through TCW as the Employer of Record.

HappyCo

Property management platform for lifecycle management

About HappyCo

HappyCo provides a platform for managing properties throughout their entire lifecycle. This platform helps property owners, executive teams, and residents by offering tools for property valuation, leasing, renewals, and maintenance tasks. It also includes features for remote maintenance assistance, which enhances satisfaction for both residents and technicians. A key aspect of HappyCo's platform is its ability to integrate with leading property management software, allowing users to utilize their existing data effectively. This integration helps reduce operational inefficiencies and improve portfolio performance, setting HappyCo apart from competitors. The goal of HappyCo is to streamline property management processes and enhance the overall experience for property owners and residents.

Carlsbad, CaliforniaHeadquarters

2011Year Founded

$70.2MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Parental Leave

Stock Options

Wellness Program

Home Office Stipend

Risks

Emerging PropTech startups with similar solutions may dilute HappyCo's market share.

Integration of Yuhu may lead to operational inefficiencies within HappyCo's systems.

Reliance on AI for maintenance could raise data privacy concerns among residents.

Differentiation

HappyCo integrates with leading property management software, enhancing data utilization.

The platform offers AI-powered centralized maintenance, optimizing operations for multifamily properties.

HappyCo's resident-facing tools improve communication and satisfaction, setting it apart from competitors.

Upsides

Growing demand for remote property management boosts HappyCo's remote maintenance feature.

Smart home technology integration offers expansion opportunities for HappyCo's platform.

Data analytics in property management aligns with HappyCo's data integration capabilities.

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