Call Center Representative at Latitude AI

Rockville, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

1+ year of call center or high-volume phone experience required
Strong customer service skills with a clear, professional, and friendly phone voice
Excellent attention to detail and documentation accuracy
Ability to manage multiple tasks while maintaining a positive, service-oriented attitude
Strong communication skills, both verbal and written
Bilingual abilities are a plus, but not required
Proficiency with basic office equipment and computer systems

Responsibilities

Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service
Document call activity and inquiries using internal systems
Provide information from internal knowledge bases and tools to address participant questions
Navigate organizational websites to support callers in real-time
Monitor call queues and ensure timely responses
Receive and respond to emails from participants and representatives
Route calls and inquiries to appropriate teams when necessary
Print and mail requested documents, such as statements and tax forms
Perform special projects and administrative tasks as needed

Skills

Key technologies and capabilities for this role

Customer ServiceInbound CallsPhone SupportEmail CorrespondenceDocumentationKnowledge BaseAttention to DetailMultitaskingVerbal CommunicationWritten CommunicationOffice EquipmentComputer Systems

Questions & Answers

Common questions about this position

What is the salary or compensation for this Call Center Representative position?

The job offers competitive pay and benefits package.

Is this Call Center Representative role remote or office-based?

This information is not specified in the job description.

What skills are required for the Call Center Representative position?

Required skills include 1+ year of call center or high-volume phone experience, strong customer service skills with a clear professional phone voice, excellent attention to detail, ability to multitask with a positive attitude, and strong verbal and written communication skills.

What is the company culture like for this role?

You'll work with a collaborative and supportive team that values service excellence in a structured, mission-driven environment.

What makes a strong candidate for this Call Center Representative job?

Strong candidates have at least 1 year of call center experience, excel in customer service with a friendly phone voice, demonstrate attention to detail and multitasking ability, and possess strong communication skills; bilingual abilities are a plus.

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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