Byram Healthcare Customer Service Representative at Owens & Minor

Bothell, Washington, United States

Owens & Minor Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

  • High School Diploma or equivalent
  • 1-2 years of customer service experience
  • Call center experience preferred
  • Excellent written and verbal communication skills
  • Proficient with MS Office and the ability to navigate multiple platforms
  • Ability to learn brand products and therapies
  • Strong customer service skills with the ability to resolve patient concerns
  • Demonstrate soft skills to enhance patient experience

Responsibilities

  • Review and process orders via fax and electronic platforms
  • Make outbound calls to patients and referrals as needed
  • Utilize tools and resources to assist in order entry
  • Use full product knowledge of Byram therapies to service patients
  • Communicate effectively with patients, teammates, healthcare professionals, and sales team
  • Consistently meet required Key Performance Indicators (KPIs)
  • Perform other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceMS OfficeCall CenterOrder ProcessingVerbal CommunicationWritten CommunicationProduct Knowledge

Questions & Answers

Common questions about this position

What is the pay for this Customer Service Representative position?

The anticipated pay for this position is $23 an hour.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include a High School Diploma or equivalent, 1-2 years of customer service experience, excellent written and verbal communication skills, proficiency with MS Office, and strong customer service skills to resolve patient concerns. Call center experience is preferred.

What makes a strong candidate for this Customer Service Representative position?

Strong candidates will have 1-2 years of customer service experience, preferably in a call center, excellent communication skills, proficiency with MS Office, and the ability to learn products while resolving patient concerns effectively.

Owens & Minor

About Owens & Minor

N/AHeadquarters
N/AYear Founded
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