Business Transformation Senior Analyst at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, ConsultingIndustries

Requirements

Any Graduation
4-8 years of experience
At least Yellow Belt Trained (certification automatic upon completion of training)
At least 1 year of process improvement experience (VSM not required)
Contact Center experience preferred
Typically 1-4 years of similar work experience at or outside Accenture
Expected to be a generalist or SME with deep knowledge in an area of expertise
Knowledgeable about work performed by immediate team

Responsibilities

Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences
Communicate to key management stakeholders on salient quality issues and business opportunities
Responsible for decisions about own work and contribute to immediate team's decisions
Involved in risk mitigation decisions for immediate team
Receives direction and feedback from supervisor on setting priorities or assigning/managing tasks weekly
In client-facing role: interact with middle or senior management, provide status updates on project-specific contributions, answer questions about project-specific contributions

Skills

Process Improvement

Business Transformation

KPI Analysis

Root Cause Analysis

Operational Excellence

Performance Measurement

Quality Management

Training Delivery

Cross-functional Collaboration

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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