Business Technical Services Consultant at Global Payments

Nicosia, Nicosia, Cyprus

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial Services, FinTechIndustries

Requirements

Maintains knowledge of an assigned set of clients in terms of their business and solutions/configuration
Acts as Subject Matter Expert (SME) on all aspects of the client's business, including current and planned projects impacting systems, objectives, and expectations
Works independently as the highest level of business/technical expertise
Utilizes breadth of experience and competence for highly complex projects requiring in-depth knowledge of client's business (e.g., system upgrades, software migration, multi-country focus, multiple concurrent projects, high number of cards supported)

Responsibilities

Maintains established rapport and confidence with client(s) at management level (e.g., CEO/Bank President) and internal departments
Provides technical support to assigned clients and their Business Account/Relationship Managers, ensuring service per Service Level Agreement and serving as single point of governance and technical escalation
Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize Global Payments' revenue while providing support until closure
Provides expertise and counsel on evaluation of client's business requirements and effort estimation, advises on utilizing standard solutions while maximizing revenue, and persuades clients into billable projects
Counsels, consults, mentors, and transfers knowledge on converting client business requirements into detailed technical specifications, presents them internally/externally, secures sign-off, and consults on technical proposals
Ensures on highly complex projects that all facets and scope definitions are accurately captured, thoroughly considered, and comprehensively defined
Consults business in presenting Global Payments' solutions and services to generate revenue by meeting with technical management of clients and agreeing delivery scope
Reviews documentation from lower level Analysts, provides recommendations on maintenance of client's system environments by analyzing records of functionality, environment, and documentation
Consults project teams on client customizations, refers to relevant documentation, and suggests improvements to current functionality as part of system upgrades
Provides expert recommendations for release management between Service Desk, Compliance, Project, and client activities (e.g., PCI audits, internal projects), ensuring no negative impact on client operations; performs release management on key/highly complex clients
Provides cross-region consultation requiring expertise in a given subject
Executes and provides expert advice on the execution of all complexity levels