Business Services Specialist at Red Hat

Huntsville, Alabama, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Preferred: 4 Year / Bachelor's Degree in Business or relevant discipline
2 Years - Financial Industry experience with an emphasis on business banking - Required
1 Year - Lending experience - Required
Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction
Learn and apply information on a wide range of Credit Union products, services, and regulatory compliance requirements to assess member situations and develop solutions
Resolve problems utilizing advanced knowledge and experience
Communicate in a professional manner and deliver information clearly and effectively; actively listen to questions, opinions, and ideas of others; use tact and diplomacy in sensitive and confidential situations
Use correct English including spelling, grammar, and punctuation
Operate relevant tools and systems (implied from context)

Responsibilities

Build collaborative internal and external relationships to provide business advice, service, and support; develop business relationships for a seamless experience
Interact with business members to understand their financial needs and assist with product/service selection; utilize resources for optimal solutions
Facilitate and promote all business products and services
Provide appointment-based and outbound calls to develop and maintain business member relationships
Accurately and efficiently process business products and services
Serve as a trusted advisor delivering comprehensive, customized business banking products and solutions
Greet and interview existing/prospective business members; evaluate needs; open business accounts; perform account maintenance; cross-sell products/services (e.g., online banking, bill pay, checks)
Stay informed on business market trends, developments, rules, regulations; comply with regulatory requirements, internal policies; complete required training
Provide guidance to other Credit Union employees on business products/services; suggest streamlining processes; assist with projects/reports
Maintain professional image/demeanor, demonstrate RISE Values, adhere to Code of Ethics
Deliver friendly, caring service; comply with all regulations and policies; follow security/confidentiality procedures
Complete required training; maintain knowledge of products/services; work scheduled hours; perform other duties as assigned

Skills

business banking

account opening

cross-selling

customer service

online banking

bill pay

regulatory compliance

relationship management

financial products

sales

Red Hat

Open-source enterprise software and cloud solutions

About Red Hat

Red Hat specializes in open-source software solutions for large organizations and enterprises, focusing on cloud computing and enterprise software. Its main product, Red Hat OpenShift, is a Kubernetes-based platform that allows businesses to manage containerized applications efficiently across various cloud environments. This platform supports fast deployment and easy integration, helping companies modernize their IT infrastructure without being tied to a single cloud provider. Red Hat operates on a subscription-based model, where clients pay for access to software, updates, and customer support, along with professional services like consulting and training. Additionally, Red Hat offers a marketplace for certified enterprise software compatible with OpenShift, providing tools that enhance application performance and reduce costs. The company's goal is to enable enterprises to effectively manage and scale their IT infrastructure using open-source solutions.

Raleigh, North CarolinaHeadquarters

1993Year Founded

ACQUISITIONCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Tuition Reimbursement

Risks

Competition from SUSE and Canonical in Kubernetes and cloud offerings is intensifying.

Over-reliance on AWS partnerships may limit Red Hat's flexibility and bargaining power.

Rapid AI advancements could outpace Red Hat's current offerings, requiring significant investment.

Differentiation

Red Hat specializes in open-source solutions for enterprise software and cloud computing.

Red Hat OpenShift offers a Kubernetes-based platform for managing containerized applications.

Red Hat's marketplace provides certified enterprise software compatible with OpenShift.

Upsides

Growing demand for hybrid cloud solutions boosts Red Hat's market opportunities.

Expansion in AI and machine learning supports Red Hat's RHEL AI capabilities.

Increased focus on sustainability aligns with Red Hat's resource-efficient open-source solutions.

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