Business Process Designer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, ConsultingIndustries

Requirements

Minimum 12 years of relevant professional experience
15 years of full-time education
Hospitality skills – hands-on/process/functional knowledge from working at a hotel/hospitality/aviation/travel company or on a project in such industry sub-segments (minimum 2 years)
Collaboration skills – excellent project management and coordination skills with demonstrated experience working directly with external and internal global stakeholders
Communication skills – excellent spoken and written proficiency in English with demonstrated experience working directly with external and internal global stakeholders
Any one of: Data skills (hands-on experience in migration/transformation projects, minimum 2 years); Analysis/Functional skills (strong direct experience as functional consultant/business analyst/systems analyst, minimum 2 years); Change management (direct experience managing/being deeply engaged in major business transformation program, minimum 2 years)
Nice to have: Experience with any application transformation project as a business analyst/developer/tester/any role

Responsibilities

Analyze, develop, and improve workflows
Identify inefficiencies in existing processes and propose solutions to optimize effectiveness
Collaborate with business users to identify and define detailed product requirements and use cases
Design continuous monitoring and feedback collection to refine processes over time
Engage with target stakeholders to build rapport and trust while preparing them for change
Serve as primary go-to-person for target stakeholders, acting as liaison with subject matter experts/leaders/other teams
Manage change with stakeholders by enabling/guiding them, managing risks, resolving issues, and holding them accountable
Act as primary lead for assigned PODs/workstreams and client's first point of escalation
Manage teams/PODs including work allocation/tracking, deliverable/performance reviews, coaching, and mentoring
Enable users with understanding of relevant tools and processes
Assist users in timely completion of required change management tasks
Review and ensure accuracy and quality of change tasks
Triage process/system issues and seek additional help promptly
Monitor and report the health of the change, escalating when needed
Analyze repeat questions/issues/learnings and suggest best practices
Contribute to continuous improvement of processes, knowledge, and tools
Assign, track, and review work, deliverables, and performance
Mentor team members for motivation, commitment to quality, and client success

Skills

Business Process Design

Workflow Analysis

Process Optimization

Stakeholder Engagement

Change Management

Product Requirements

Use Case Definition

Hotel and Lodging

Team Management

Risk Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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