Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Business Services, TechnologyIndustries
Requirements
Bachelor’s degree with minimum 8-10 years of professional experience; or advanced degree with minimum 4-6 years experience
Ability to communicate well and translate between business processes and technology requirements and teams
Formal project management experience or proven skills, preferably in Technology, Finance or Business Services
Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members
Proven success initiating change and ability to communicate and influence at all levels of the organization
Excellent English written and verbal communication skills
Experience with one or more automation platforms such as ServiceNow
Preferred Qualifications
Advanced degree preferred
Relevant experience in Technology, Finance or Business Services processes
Green Belt/Black Belt/PMBOK/Scrum/Agile trained and certified
Self-driven, outcomes-oriented performer
Strong analytical skills
Excellent verbal and written communication skills
Proficient in Excel and PowerPoint
Fluent in local language and capable in English
Low-code development, various platforms
Responsibilities
Manages and supports team of Business Analysts
Responsible for project portfolio and successful delivery of all prioritized projects
Identifies organizational barriers; works with Global Capability Owners and Delivery Leads, Service Excellence COE, Digital resources, respective functional managers, and/or Process Leaders to recommend and implement solutions
Assesses and critiques resources for projects. Participates in project selection and prioritization process, determines benefits, recommends resources/team members
Coordinate activities and project evaluations to support Global End-to-End Process and Technology Council meeting
Responsible for timely project results, tracks improvements, ensures control, and maintains accountability
Coaches and mentors operational teams in project management and business analysis (as needed)
Seeks out and quantifies process and technology driven improvement opportunities
Assesses and identifies risk to fulfill the defined objectives
Organizes, plans, reviews, and communicates status of projects managed within portfolio to leaders and stakeholders
Trains and mentors project team members in project management methodologies
Responsible for driving adoption and ongoing monitoring of solutions to ensure they maintain delivered benefits and efficiencies
Networks with internal/external resources to bring best practices to the projects/organization