Business Process Analyst - Specialty Equipment at American Family Insurance Group

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field
Generally, a minimum of 3 years of Business Process improvement experience
Prior commercial insurance, commercial lending, or other financial services preferred
Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma
Develops proficiency in process mapping, data analysis, and project management
Responsible for straightforward process analysis, design and simulation, requiring a moderate degree of creativity and latitude
Works to assist with small projects or low to moderately complex projects
Develops knowledge of industry trends, best practices, and benchmarks and assists with incorporating relevant insights into process improvement initiatives
Requires a foundational understanding of the organization's business and technology operations
Foundational analytical skills with the ability to gather and analyze data to drive decision-making

Responsibilities

Identify opportunities to enrich our client experience and attract new clients as we drive technological change
Research and diagnose technical issues, communicating with internal and external stakeholders toward resolution
Execute transactional tasks supporting client service requests
Assist with the creation and update of work instructions, processes, and guidelines
Recognize incident patterns, supporting development of reporting to help eliminate disruption of services
Periodically support development releases through current state functionality and regression testing
Directly interact with clients
Assist with the integration of clients and service providers who use our digital products, including onboarding and configuration
Additional responsibilities as assigned

Skills

Key technologies and capabilities for this role

Business Process AnalysisTechnical TroubleshootingProcess ImprovementAPIsSalesforceLean Six SigmaClient Interaction

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This position is based at the corporate headquarters in Cincinnati, OH and follows a hybrid work schedule after the initial training period.

What are the required qualifications for this role?

A Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field is required, along with generally a minimum of 3 years of Business Process improvement experience.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What is the company culture like at Great American Insurance Group?

The company combines a 'small company' culture where ideas are heard with 'big company' expertise, values diverse backgrounds for business results, and aims to create an inclusive workplace where employees feel empowered.

What makes a strong candidate for this Business Process Analyst role?

Ideal candidates have a background in business or IT, a growth mindset, experience in financial services or insurance, and knowledge of APIs, Salesforce, and Lean/Six Sigma is a plus, along with progress toward a professional process improvement designation.