Business Process Analyst - Specialty Equipment at American Family Insurance Group

Cincinnati, Ohio, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field
Generally, a minimum of 3 years of Business Process improvement experience
Prior commercial insurance, commercial lending, or other financial services preferred
Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma
Develops proficiency in process mapping, data analysis, and project management
Responsible for straightforward process analysis, design and simulation, requiring a moderate degree of creativity and latitude
Works to assist with small projects or low to moderately complex projects
Develops knowledge of industry trends, best practices, and benchmarks and assists with incorporating relevant insights into process improvement initiatives
Requires a foundational understanding of the organization's business and technology operations
Foundational analytical skills with the ability to gather and analyze data to drive decision-making

Identify opportunities to enrich our client experience and attract new clients as we drive technological change
Research and diagnose technical issues, communicating with internal and external stakeholders toward resolution
Execute transactional tasks supporting client service requests
Assist with the creation and update of work instructions, processes, and guidelines
Recognize incident patterns, supporting development of reporting to help eliminate disruption of services
Periodically support development releases through current state functionality and regression testing
Directly interact with clients
Assist with the integration of clients and service providers who use our digital products, including onboarding and configuration
Additional responsibilities as assigned