Business Partner, MSSP Field Operations (Remote, CAN) at Crowdstrike

Ontario, Canada

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Bachelor's degree
Minimum 5 years of Partner / Channel Operations experience
Minimum 5 years of experience in a business operations role supporting an MSSP business
Strong analytical background and ability to flush out anomalies
Be a self-starter, detail and process oriented, and operationally-minded
Excellent presentation and communication skills
Expertise in business applications including Excel, PowerPoint, Salesforce and BI (Tableau is a plus)

Responsibilities

Partnering with MSSP leader and MSSP field operations team to assist with Partner strategy using data-led insights into trends, gaps and opportunities
Drive operational cadence, forecasting, pipeline management, and business insights
Partner with sales management to drive territory planning, quota setting and compensation planning
Investigate and resolve commissions issues escalated by the Comp Team
Understand and provide input on the Global MSSP plan, including data, field feedback, and outside-in Partner feedback
Creating and leading the execution of operational plans to streamline, scale and support the MSSP GTM
Working cross-functionally with the Data/Analytics team and Business Architecture team for reporting, data insights, process documentation, etc
Maintain and manage operational improvement plans
Work with Partner Operations field teams for feedback and adoption/change management plans and execution
Work with the Global Partner Operations team to provide requirements for critical capabilities to support the GTM operations plan, including UAT and sign-off with respective stakeholders
Work with the Shared Services team to update process documentation or to evolve tasks as necessary
Good level of understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis
Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future
Ad Hoc operational support where necessary
Instituting best practices and scalable processes including data flow
Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands
Aligning with cross-functional teams to ensure positive user experience for our partners
Ability to optimize and prioritize tasks, including training shared services teams, and acting as a point for escalation within the EMEA region

Skills

partner operations

forecasting

pipeline management

territory planning

quota setting

compensation planning

commissions management

data insights

sales operations

GTM operations

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

Land your dream remote job 3x faster with AI

Try Jobo Free