Business Operations Specialist

Employment Type: Full-Time Location Type: Remote Salary: Competitive pay with opportunity to grow into bigger responsibilities and rewards

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Position Overview

Traba is a technology company revolutionizing the staffing industry by connecting light industrial businesses with reliable talent and providing workers with flexible and meaningful opportunities. Our mission is to empower businesses and workers to reach their full productivity and potential. We are seeking an entrepreneurial and motivated Business Operations Specialist to join our team and ensure our daily operations run smoothly as we work towards our mission.

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Responsibilities

• Monitor Traba's daily operations and ensure flawless execution of all shifts posted on our marketplace.
• Prepare for and troubleshoot issues in real-time to maintain operational efficiency.
• Coordinate closely with the Territory Operations Manager to understand customer needs and shape daily operations accordingly.
• Ensure a positive and trusted experience for our workers on the platform.
• Provide excellent experiences for workers before, during, and after their shifts.
• Resolve support issues for workers in a timely manner to ensure customer satisfaction.
• Communicate with and manage workers effectively to meet client staffing requirements.
• Ensure workers are accurately clocked in and out for precise payment.
• Identify opportunities to improve processes, tooling, and product for increased efficiency.
• Support forward-filling or worker-vetting initiatives as needed.
• Assist in building standard operating procedures and continuously improving them.
• Learn and master multiple internal systems.
• Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues.

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Requirements

• 2+ years of professional experience in a customer success, business support, or similar role at a fast-growth company.
• Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines.
• An ownership mentality and strong work ethic.
• Enthusiastic and positive attitude with strong customer empathy and care for our workers.
• Customer management skills, including problem-solving, setting customer expectations, and building customer relationships.
• Grit and willingness to tackle tasks hands-on.
• Excellent communication skills, both verbal and written.
• Attention to detail balanced with swift execution.
• Ability to thrive in a fast-paced and ambiguous environment.
• Excellent organization, time management, and prioritization skills.

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Job Details and Benefits

• Opportunity to work with a highly competent team to grow yourself as a professional.
• Rotating shifts including early mornings, weekends, regular weekdays, and weeknights. Flexibility is required.

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Application Instructions

Apply now to join our team and help us revolutionize the way workers connect with flexible shifts!

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Company Information

Traba is backed by world-class investors including Founders Fund, Khosla Ventures, and General Catalyst. We are dedicated to promoting Equal Opportunity employment practices and evaluate all applicants without discrimination.

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Equal Opportunity Employer Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal law.

Note: As Traba is not active in your country yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.